1 Tips for Effective Communication _ Online Call Center Agent So

What are soft skills?

• Computer skills

• Traits that make a job

• Professional certifications

• Skills that can be measured and taught

What is a key component of effective communication?

• Using a pleasant tone of voice

• Not listening to the other perso

• Using too many words

• Speaking quickly

What should you do if you don't understand something the caller is saying?

• Ignoring the question

• Asking for clarification

• Continuing to speak

• Guessing what the caller meant

Why is it important to resume at the end of a call?

• To make the call last longer

• To avoid misunderstandings

• To change the subject

• To speak faster

What can happen if you try to multitask during a call?

• Increases productivity

• Doesn't affect anything

• Reduces concentration

• Improves communication