Handling Circular Conversations with Customers

Handling Circular Conversations with Customers

Assessment

Interactive Video

Professional Development

9th - 12th Grade

Practice Problem

Hard

Created by

Jennifer Brown

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a circular conversation?

A conversation that ends quickly

A conversation that goes in circles with no clear ending

A conversation that is straightforward

A conversation that is one-sided

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to validate a customer's feelings?

To make them feel ignored

To make them feel heard and understood

To make them more emotional

To make them more aggressive

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens when a customer is in the emotional right brain?

They become more talkative and emotional

They become more analytical

They become silent

They become more agreeable

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of explaining why a request cannot be honored?

To make the customer angry

To confuse the customer

To avoid responsibility

To provide clarity and reduce pushback

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which phrase can be used to diplomatically say no?

We won't be able to

We don't care

We refuse to help

We are not interested

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should you respond when a customer requests something against company policy?

Argue with the customer

Agree to the request

Respect their opinion and explain the policy

Ignore the request

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the benefit of using the phrase 'to prevent this from happening in the future'?

It makes the customer angry

It primes the customer to think about future solutions

It ends the conversation abruptly

It confuses the customer

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