Customer Interaction Strategies Quiz

What was the Disney employee's response to the question about the parade time?

• The parade will reach you at 3:11 p.m. for a better view.

• The parade starts at 4:00 p.m.

• The parade is canceled today.

• The parade starts at 3:00 p.m.

Why is it important not to correct customers unnecessarily?

• It prevents customers from feeling embarrassed.

• It helps in training new employees.

• It increases sales.

• It saves time for the staff.

What should you do if a customer mispronounces a word?

• Correct them loudly so others can learn.

• Ignore it or correct them discreetly.

• Laugh and make a joke about it.

• Ask them to repeat it until they get it right.

How can you pace a customer who is in a hurry?

• Provide detailed step-by-step instructions.

• Ask them to wait patiently.

• Get straight to the point and address their needs quickly.

• Ignore their urgency and follow your usual process.

What is a good way to acknowledge a customer's frustration?

• Offer them a discount immediately.

• Ignore their feelings and focus on the solution.

• Tell them to calm down.

• Acknowledge their feelings and assure them you will resolve the issue.