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Batho Pele Principles Quiz

Batho Pele Principles Quiz

Assessment

Interactive Video

Social Studies

9th - 10th Grade

Practice Problem

Hard

Created by

Jennifer Brown

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the term 'Batho Pele' mean in the context of the South African government?

Service Excellence

People First

Public Accountability

Government Efficiency

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which principle emphasizes the need for public consultation regarding service quality?

Service Standards

Consultation

Access

Courtesy

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main focus of the 'Service Standards' principle?

Ensuring equal access to services

Maintaining courteous interactions

Providing timely and effective public services

Offering cost-effective solutions

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

According to the 'Courtesy' principle, how should public servants treat members of the public?

With cost-effectiveness

With efficiency and speed

With respect, empathy, and kindness

With transparency and openness

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the 'Access' principle ensure for all individuals?

Equal access to entitled services

Timely service delivery

Cost-effective solutions

Open communication

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is the 'Information' principle crucial in dealing with government services?

It guarantees courteous service

It ensures cost-effectiveness

It provides accurate and relevant information

It maintains service standards

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the 'Openness and Transparency' principle require from public institutions?

To provide courteous service

To ensure equal access

To be open to scrutiny and accountable

To minimize wasteful practices

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