Understanding Service Delivery and Client Acquisition

Understanding Service Delivery and Client Acquisition

Assessment

Interactive Video

Business

9th - 10th Grade

Hard

Created by

Nancy Jackson

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a common misconception among service providers regarding selling services?

They assume clients prefer low-cost services.

They think competition is decreasing.

They believe expertise is not necessary for selling.

They believe marketing is more important than service quality.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to showcase previous work to potential clients?

It helps in reducing service costs.

It eliminates the need for marketing.

It attracts high-ticket clients by proving expertise.

It allows for more flexible pricing.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the key to standing out in a competitive market according to the video?

Providing free trials.

Using aggressive marketing tactics.

Having the best service quality.

Offering the lowest prices.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a common mistake in outreach messages?

Offering too many services.

Focusing too much on pricing.

Including too many examples.

Using generic, low-effort messages.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary focus when developing a high-quality service or program?

Expanding the client base quickly.

Continuously improving the service.

Reducing development time.

Maximizing profit margins.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does focusing on service improvement benefit sales?

It reduces the need for marketing.

It eliminates the need for client feedback.

It allows for higher pricing without justification.

It increases confidence and referrals.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What mental block is overcome by improving service quality?

Doubt about service pricing.

Worry about service delivery time.

Fear of client feedback.

Concern over market competition.

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