Breaking Bad News: A Five-Step Method

What is the main challenge discussed in the introduction regarding breaking bad news?

• Avoiding the conversation altogether

• Choosing the right greeting card

• Deciding whether to share the news

• Finding the right words to say

Why is it important to schedule a time to talk when breaking bad news?

• To make sure they are not hungry

• To ensure the other person is in a good mood

• To avoid interrupting their favorite TV show

• To choose a time when stress levels are low

What should you avoid when scheduling a time to talk?

• All of the above

• Waiting for the perfect time

• Scheduling during a holiday

• Choosing a time when the person is busy

What should you do before having a difficult conversation?

• Avoid eye contact

• Buy a gift

• Apologize in advance

• Write down your objectives

What is a key component of planning what to say?

• Writing a script

• Asking a friend to deliver the news

• Identifying what you want to achieve

• Practicing in front of a mirror

Why is it important to assess the situation before breaking bad news?

• To find a way to avoid the conversation

• To avoid getting grounded

• To make the other person feel guilty

• To understand your own feelings and reasons

What is the goal when delivering bad news?

• To make the conversation as long as possible

• To make the other person feel bad

• To have the other person hear and process the news

• To avoid any questions

What is the final step after delivering bad news?

• Apologize repeatedly

• Shift the conversation to a constructive discussion

• Leave the room immediately

• Change the topic to something unrelated

How should you deliver the news?

• Through a text message

• By avoiding eye contact

• With a lot of humor

• In a straightforward and honest manner

What should you do if the other person asks questions after hearing the news?

• Ignore them

• Answer them openly

• Change the subject

• Leave the room