Effective Complaining in English

What is the first step in the three-step process for effective complaining?

• Provide a solution

• State the problem

• Express your feelings

• Ask for action

Why is it important to ask for action when complaining?

• To make the complaint sound more serious

• To ensure the problem is fixed in a way you prefer

• To express your feelings more clearly

• To avoid any misunderstandings

In the restaurant example, what action is requested after stating the problem?

• A discount

• Hot food

• A replacement meal

• A refund

What was the issue with the roast chicken in Rebecca's personal story?

• It was too expensive

• Part of it was already eaten

• It was undercooked

• It was missing a leg

What additional action did Rebecca plan to take after getting a refund and replacement chicken?

• Contact the health department

• Write a review online

• Complain to the cashier

• Follow up with management