Telephone Communication Skills Quiz

Why is it important to be confident on the telephone when entering a new country?

• To understand local culture

• To order food at a restaurant

• To get a job or perform tasks effectively

• To make friends easily

What should you say if you want someone to call you back?

• Can you say I will call later?

• Can you inform him about the meeting?

• Can you ask him to call me back?

• Can you tell him I called?

How can you confirm an arrangement over the phone?

• Can you ask him if we're still on for the meeting?

• Can you tell him I will be late?

• Can you inform him about the change?

• Can you say I called?

What does 'by' indicate when specifying a callback time?

• A specific day

• An exact time

• A deadline

• A part of the day

If you want someone to call you in the evening, which preposition should you use?

• At

• On

• In

• By

What is the first step when leaving a voicemail for someone you don't know?

• Introduce yourself

• State your phone number

• Ask for a callback

• Mention the time

How should you start a voicemail if you are calling a friend?

• Greetings, it's [Your Name].

• Hi there, it's [Your Name].

• Hello, this is [Your Name].

• Good morning, this is [Your Name].

What should you include in a voicemail to ensure the recipient knows how to contact you?

• Your home address

• Your contact number or email

• Your favorite color

• Your job title

Which phrase is appropriate to end a voicemail message politely?

• I hope to hear from you soon.

• I'll wait for your call.

• Don't forget to call.

• Call me back immediately.

What is a good way to indicate your availability in a voicemail?

• You can contact me between 7 and 9pm.

• I'm always available.

• Call me whenever you want.

• I will call you back.