Customer Service Innovations Quiz

Which companies are mentioned as examples of customer service innovation?

• Tesla, SpaceX, and Blue Origin

• Apple, Microsoft, and IBM

• Google, Facebook, and Twitter

• Amazon, Netflix, and McDonald's

What was one of McDonald's first major innovations in customer service?

• Loyalty programs

• Online ordering

• Drive-thru

• Home delivery

How do self-service kiosks at McDonald's increase the average order value?

• By offering discounts

• By reducing wait times

• By providing free samples

• By eliminating human interaction

What feature does the McDonald's mobile app offer to enhance customer convenience?

• Virtual reality dining

• Advance ordering and payment

• Live chat with chefs

• In-app games

Which delivery platforms has McDonald's partnered with to expand its service options?

• Instacart, Shipt, and FreshDirect

• Grubhub, Postmates, and Seamless

• Deliveroo, Foodpanda, and Zomato

• Uber Eats, DoorDash, and Just Eat