4°-A-ESTRATEGIAS PARA RESOLCUIÓN DE CONFLICTOS

What defines a conflict?

• A situation where individuals have similar interests.

• A situation where one or more individuals with opposing interests are in confrontation.

• A situation where people always agree.

• A situation that only involves emotional responses.

Which of the following are frequently used techniques for peaceful conflict resolution?

• Arbitration, litigation, and confrontation.

• Mediation, negotiation, and avoidance.

• Arbitration, negotiation, conciliation, and mediation.

• Conciliation, debate, and emotional response.

What is the primary role of a mediator in conflict resolution?

• To act as a judge and make binding decisions.

• To play a neutral role as a facilitator of agreements and consensus.

• To represent one of the conflicting parties.

• To minimize the conflict by ignoring emotional components.

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What is a key difference between conciliation and mediation?

• Conciliation aims for both parties to win, while mediation results in one party winning and the other losing.

• Mediation aims for both parties to win, while conciliation results in one party winning and the other losing.

• Conciliation involves a neutral third party, while mediation does not.

• Mediation focuses on verbal communication, while conciliation focuses on written agreements.

When resolving a conflict, what is a recommended approach regarding the people involved?

• Focus on finding who is to blame for the problem.

• Separate the people from the problem.

• Be hard and disrespectful with the people involved.

• Prioritize positions over interests.