Key Metrics

What is a key metric in a business context?

• A random number

• A number related to employee satisfaction

• An important number that can be measured

• A number that does not affect business operations

Which of the following is an important metric for a service business like a law firm?

• Billable hours

• Customer complaints

• Employee satisfaction

• 
  Website traffic

What is the simplest metric mentioned in the video?

• Customer feedback

• Employee turnover

• Marketing expenses

• Profit

What can affect the number of returning customers?

• Number of employees

• Quality of the product

• Location of the business

• Size of the store

In a charity, which metric replaces profit?

• Total profit

• Number of volunteers

• Services delivered

• Total donations received

According to the video, what happens when you measure a number regularly?

• It gets done

• It decreases over time

• It loses its significance

• It becomes irrelevant