2026年1月失败案例总结和分享
Interactive Video
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Other
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Vocational training
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Easy
Lisa Li
Used 4+ times
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2 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1.损失案例中HU航司下发ADM罚款的诱因是（ ）
A. 机票行程单未及时推送
B. 出票时漏打FP项
C. 客户临时取消行程
D. 舱位价格变动未告知
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. 团体火车票出现车次买错的核心问题是（ ）
2. 团体火车票出现车次买错的核心问题是（ ）
A. 外籍客人身份信息复杂
B. 值班TC因紧急业务中断recheck流程
C. 火车票系统购票故障
D. 客户经理未提前确认需求
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