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WorksheetsCustomer Service the Disney Way
Total questions: 10
Worksheet time: 10mins
Name
Class
Date
1.
The Disney Executive ask people what most impressed them about Disney World. The number 1 response was?
a)
Space Mountain
b)
The Attractions
c)
How clean the park was
d)
The Food
2.
Disney employees always point when giving directions using?
a)
Their whole hand
b)
Two fingers
c)
Index finger
d)
They carry a pointer wand
3.
Park employees are hired through:
a)
Central Casting
b)
Human Resources
c)
Temporary Employment Agencies
d)
The Union
4.
Customer Service is part of Cast Members training, but when guests need help who is most likely to assist them?
a)
Park Rangers
b)
Disney Characters
c)
Line Greeters
d)
The Janitors
5.
Disney trains their cast members to always say:
a)
Welcome to Disney World
b)
Yes
c)
Have you been to Space Mountain?
d)
Let me tell you the park rules
6.
When a Disney Executive says it's on the Mouse, it means:
a)
Everything is about Mickey Mouse
b)
That decision is above his pay grade
c)
It's on his Disney Credit Card
d)
Everybody works for Mickey Mouse
7.
Disney does not call them rides, they are:
a)
Movie sets
b)
Disney Productions
c)
Shows
d)
Attractions
8.
Most Guests buy what kind of ticket?
a)
Three Day Pass
b)
Regular admission
c)
Express Pass
d)
The Mickey Mouse Gold Pass
9.
Disney Trains Cast Members that Happy Parents:
a)
Have Happy Childern
b)
Come back everyear
c)
Fill out positive surveys
d)
Spend more money
10.
Cast Members always:
a)
Sell Souvenirs
b)
Give Park Guests Directions
c)
Sing
d)
Stay in Caricature
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