WorksheetsSLO/ FINALS REVIEW
Total questions: 24
Worksheet time: 15mins
Name
Class
Date
1.
1. John is submitting a resume to a local insurance business via email. He needs to send a short message along with the attached resume. Which of the following is most appropriate?
a)
Thnx 4 looking @ my resume.
b)
THANKS FOR LOOKING AT MY RESUME.
c)
Thanks for looking at my resume.
d)
Thank you for looking at my resume.
2.
__________ are pieces of information acquired by observing rather than listening to people.
a)
Verbal Cues
b)
Active Listening
c)
Oral Communication
d)
Nonverbal Cues
3.
After reading the scenario, determine which employee demonstrated the best use of time management. Amy, Cassandra, Marilyn, and Debbie were assigned a group report on the impact of urban development on the environment. The team divided up the research tasks and decided to meet at 10 a.m. the next morning to discuss writing the report.
a)
After the meeting, Amy went back to her office and completed another assignment and decided to do the research at home.
b)
After the meeting, Cassandra took the rest of the day off to attend a function and stayed up late completing the research.
c)
The next day, Marilyn came in early to begin working on her research.
d)
After the meeting, Debbie spent the morning research and making notes and then moved on to other projects.
4.
Miguel has just opened a small car dealership. He sells a variety of cars including high performance foreign models. Miguel could not afford to buy a building; therefore, he decided to rent a building in a very busy urban area. What type of business is needed by Miguel?
a)
Auto insurance
b)
Casualty insurance
c)
Property insurance
d)
Business life insurance
5.
Janice is interested in turning her passion for fashion into a small business. Janice will not be able to borrow enough capital to start the business. She has to discuss her business idea and concerns with her wealthy friend, Dominique. Which form of business ownership would be most appropriate for Janice?
a)
Partnership
b)
Corporation
c)
Sole proprietorship
d)
Franchise
6.
Why is it important for business owners to complete a business plan?
a)
To ascertain the best form of business ownership
b)
To thoroughly plan all actions required to open a business.
c)
To provide banks and potential investors with a plan of action.
d)
To determine market demand for businesses' products/services.
7.
To communicate effectively, managers need to determine their audience. Which question below ISN'T important for a manager to gather before a presentation?
a)
What does the audience already know?
b)
Is the audience hoping to be motivated, informed or convinced?
c)
Is the audience hostile or friendly?
d)
All of the above questions are important.
8.
Ben opened a new business and designed a logo for his business. What steps can Ben take to keep another business from using his logo for its own?
a)
Put his name under the logo showing that the logo belongs to him
b)
Contact the patent office, demonstrate to the patent office the logo belongs to him, and receive a patent.
c)
Receive a copyright for the log because it is intellectual property.
d)
Register the logo as a trademark and begin putting the logo on all products to protect from theft.
9.
Which of the following group of items is an example of the definition of an asset?
a)
Land, accounts receivable, cash, machinery
b)
Owner's equity, accounts payable, building, vehicles
c)
Capital, cash, accounts receivable, land
d)
Equipment, notes payable, cash, land.
10.
Ashley is employed at a local restaurant as a waitress. Approximately once a week her boyfriend comes by to eat a meal. She charges him for an employee meal; therefore he pays a very reduced amount. Because he does pay for the meal, they do not believe this is wrong. Is this ethical or unethical and why?
a)
Yes, it is unethical, profit is reduced and this can affect employment.
b)
No, it is not unethical; this does not affect the business because the costs of the meals are being covered.
c)
c. No, this is not unethical, Ashley is not hiding what she is doing.
d)
d. Yes, it is never a good idea to have friends and/or relatives visit you at work.
11.
What is the best application for the task for creating a budget?
a)
Word processing software
b)
Spreadsheet software
c)
Presentation software
d)
Database software
12.
What is the best application for the task of giving a sales pitch?
a)
Word processing software
b)
Spreadsheet
c)
Presentation
d)
d. Database
13.
Which of the following is not part of the marketing mix?
a)
Price
b)
Product
c)
Packaging
d)
Product
14.
Patricia Smith wants to open an in-home day care for children ages 0-5 in Augusta, Ga. She plans to use the existing structure of her home as the location for the day care where she will provide breakfast, lunch, and bathroom facility. Patricia plans to erect a sign with the daycare's name and contact information in her front yard. Which government agency should be contacted before she opens her business?
a)
Tax office
b)
Health department
c)
Department of Family and Children Services
d)
Planning commission
15.
When copying material from the Web, which of the following should you be sure to do?
a)
Credit the source of your material
b)
Find out if the author provides guidelines for using the material
c)
Ask the owner of the copyright for permission to copy.
d)
Research other sources to make sure the information is correct.
16.
Which of the following songs might describe someone who has developed high-leveled, marketable employability skills?
a)
Money for nothing by Dire Straights
b)
Working for the Weekend by Loverboy
c)
We gotta get out of this place by the Animals
d)
She works hard for the Money by Donna Summers
17.
Which question is appropriate for the employer to ask the potential employee in a job interview?
a)
When did you graduate from high school?
b)
Are you able to lift 50 pounds or more?
c)
Whom did you vote for in the last presidential election?
d)
Does your spouse mind if you work late hours or weekends?
18.
You just received a new shipment of TVs for $50 each. If you wan a 30 percent mark-up on the selling price, what would you charge the consumer?
a)
$71
b)
$65
c)
$90
d)
$75
19.
Listed below are mission statements, vision statements and goals? Read each statement and determine which statement is a vision.
a)
To honor and empower wounded warriors.
b)
Increase customer satisfaction by 5 points by 2017
c)
To build healthier lives free of cardiovascular diseases and strokes.
d)
To create a world class school system where all students graduate college and career ready and globally competitive.
20.
According to FBLA-PBL Mission statement, which of the following promotes a positive working relationship?
a)
Members and Business
b)
Business and education
c)
Education and members
d)
Professionals and members
21.
Maurice, the customer experience supervisor, created a new process for handling customer complaints. If a customer has a complaint, they are referred to customer experience specialist, who addresses the complaint. Customer experience specialists were provided with extensive training on handling customer complaints. As Maurice monitor his employees, the process seems to be working well. At yesterday's department head meeting, the director asked Maurice if the number of satisfactorily solved customer complaints had risen. Maurice was unable to provide an answer. Which function of management failed in this business scenario?
a)
Leading
b)
Controlling
c)
Planning
d)
Organizing
22.
In a mail merge operation, which of the following represents the main document?
a)
Form letter
b)
Travel brochure
c)
personalized label
d)
Data Source
23.
The official colors of FBLA are...
a)
navy, blue, and yellow
b)
red, white, and blue
c)
blue and gold
d)
red and white
24.
A file that contains page and paragraph formatting and text that you can customize to create a new document similar to, but slightly different from the original, is known as a ______.
a)
Template
b)
Style
c)
Format
d)
New Document
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