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WorksheetsIT Fundamentals Test Part 1
Total questions: 49
Worksheet time: 29mins
Name
Class
Date
1.
Ann, a user, reports that her computer was working this morning, but now the screen is blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not fix the problem. Which of the following is the cause?
a)
The monitor power cable is unplugged.
b)
The video cable has become disconnected.
c)
The video driver is not installed.
d)
The operating system has encountered a stop error.
2.
After initial OS and application installation on a laptop, an application warns that it will only work 24 more times. Which of the following should be done NEXT?
a)
The application has to be registered to the user.
b)
The application must be upgraded to a 64-bit version.
c)
The application must be activated.
d)
The application needs to be reinstalled.
3.
An employee's new computer came with a free 30-day trial version of antivirus software. The employee's company provides enterprise antivirus software from a different vendor. Which of the following should the employee do in order to use a full version of antivirus software?
a)
Enter the company product key for the antivirus software, enabling the full version.
b)
Uninstall the current version antivirus software and install the company version.
c)
Verify Internet connectivity and run online virus scanning software.
d)
Update the trial antivirus software to the latest version.
4.
A user has finished running the initial operating system setup wizard. Which of the following would be BEST for the user to do next?
a)
Verify Internet connectivity
b)
Install productivity software
c)
Install security software
d)
Add other user accounts
5.
Which of the following technologies would allow a user to run multiple operating systems at the same time on a single computer?
a)
Telepresence
b)
Cloud-based software
c)
Virtualization software
d)
Productivity software
6.
A user wants to update a driver for additional features. Where would the user find a current version of the driver from an official source?
a)
Manufacturer's CD/DVD that came with the computer
b)
Manufacturer's web site
c)
Internet community support forums
d)
Third-party support web sites
7.
Which of the following should be done to reduce physical safety hazards around a newly installed computer?
a)
Verify all connections are seated properly.
b)
Avoid placing other computers nearby.
c)
Bundle loose cables with zip ties or Velcro straps.
d)
Attach all peripherals to the computer.
8.
A user with an outdated operating system is consistently browsing sensitive websites such as banking, email, and corporate intranets. The Internet browser of choice is one that has already lost patch support and is not updated anymore. Which of the following actions will remedy this situation?
a)
Uninstall all unused browser extensions and toolbars to help reduce risks.
b)
Convert the user's account to an admin level account, to provide better overall security
c)
Move to an alternate browser that still has consistent security update support.
d)
Install multiple anti-malware and firewall products to harden the computing experience.
9.
Which of the following connectors is MOST often used to connect a computer to a network?
a)
RJ-45
b)
RJ-11
c)
IDE
d)
eSATA
10.
Which of the following is MOST likely required during installation in order to legally install software?
a)
Automatic updates
b)
Service level agreement
c)
License key
d)
Antivirus software
11.
A user is installing a new scanner on a computer. Which of the following MOST likely needs to be installed in order for this equipment to work?
a)
License key
b)
OS update
c)
Firmware
d)
Driver
12.
Which of the following software is used to reduce the size of a file or folder?
a)
Desktop publishing
b)
Basic database
c)
Compression
d)
Anti-malware
13.
Which of the following is used with a touch screen to increase accuracy?
a)
Touchpad
b)
Stylus pen
c)
Joystick
d)
Trackball
14.
Which of the following internal components is used for temporary data storage in a workstation?
a)
Power supply
b)
CPU
c)
RAM
d)
Hard drive
15.
Which of the following is used for temporary storage of program data that is cleared when the computer is turned off?
a)
CPU
b)
SSD
c)
Hard drive
d)
System memory
16.
Which of the following connectors supports both high definition video and audio?
a)
S-video
b)
Component
c)
HDMI
d)
DVI
17.
Which of the following BEST describes malicious software that demands the end-user pay a fee or face the destruction of their files?
a)
Trojan
b)
Virus
c)
Spyware
d)
Ransomware
18.
Which of the following should be done to reduce the risk of having sensitive passwords compromised while browsing the Internet?
a)
Enable software firewalls to block unknown ports
b)
Disable autofill of forms and passwords
c)
Enable screensavers and time-outs on the computer
d)
Use ad-blocking software on the computer
19.
Which of the following would be the MOST efficient way to transport a file from one location on a local hard drive to a different location on the same hard drive?
a)
Rename
b)
Cut
c)
move
d)
save
20.
A student wishes to share contacts with another student's mobile device. Which of the following would be the easiest method to use?
a)
Network attached storage
b)
Bluetooth sharing
c)
Local hard drive
d)
Peer-to-Peer network
21.
When setting up a new desktop, which of the following should be performed FIRST?
a)
Configure user accounts
b)
Plug in cables
c)
Install security software
d)
Configure wireless network settings
22.
Which of the following alternative technologies allows a computer to run multiple operating systems without partitioning the hard drive?
a)
Web applications
b)
Dual boot
c)
Telepresence
d)
Virtualization
23.
A user, Joe, wants to install an application on his computer. Which of the following factors should he be aware of before beginning?
a)
The computer has the proper hard drive drivers installed.
b)
The computer is connected to a secure wireless network.
c)
Check for any updates for the application.
d)
The computer meets the application's minimum requirements.
24.
Which of the following applications would a user employ to write a business letter?
a)
Spreadsheet software
b)
Word processor
c)
Desktop publishing
d)
Presentation software
25.
Which of the following devices transmits and receives printed images over a telephone line?
a)
Monitor
b)
Fax
c)
Scanner
d)
Webcam
26.
Which of the following video connections provides the highest resolution?
a)
USB
b)
S-video
c)
HDMI
d)
VGA
27.
A user receives an email containing a link. When they hover the mouse over the link, the actual URL does not match the text in the body of the email and appears to be a string of random characters. Which of the following is the BEST course of action?
a)
Forward the email to a friend to ask for advice.
b)
Reply to the sender asking for confirmation that it is safe to open.
c)
Delete the email without clicking on the link.
d)
Click the link because malware protection software is installed on the computer.
28.
Which of the following is the BEST reason to change a wireless router's default SSID?
a)
To make it easier to identify in a location with several routers.
b)
To make the network feel more personal.
c)
To make it more difficult to join.
d)
To make the network secure.
29.
To make the network secure.
a)
HTTP on the browser address bar
b)
Suspicious ads in the browser
c)
HTTPS on the browser address bar
d)
A lock symbol on the browser address bar
30.
Which of the following data connection types provides the HIGHEST mobility?
a)
WiFi
b)
Cellular
c)
Direct link
d)
Wired
31.
Which of the following software types allows for the creation of a single file composed of multiple subfiles, while at the same time reducing the overall size of the combined elements?
a)
Database
b)
Document sharing
c)
Compression
d)
Maintenance
32.
Which of the following items require ESD precautions?
a)
Upgrading to a new touch screen monitor
b)
Adding a micro SD card to a smartphone
c)
Installing an compact flash card into a laptop
d)
Replacing RAM in a personal computer
33.
A user has just removed a new desktop PC from the box and has plugged in several new peripheral devices. During which of the following steps will the plug and play peripheral devices be installed on the new PC?
a)
Installing security software
b)
Powering on for the first time
c)
Booting the operating system
d)
Adding additional user accounts
34.
Which of the following is the BEST method of sharing files within a department?
a)
Email
b)
Flash drive
c)
Network drive
d)
Instant messaging
35.
When storing a document in the cloud, a user needs to be:
a)
On a shared drive.
b)
Using a USB cable.
c)
Connected to the Internet.
d)
In airplane mode.
36.
Which of the following device types is needed within a computer to read information on a CD- ROM?
a)
Network card
b)
Optical drive
c)
Video card
d)
Solid state drive
37.
Which of the following is considered an open-source operating system?
a)
Windows
b)
Chrome OS
c)
Mac OS X
d)
Linux
38.
A technician wants to keep a router up to date. Which of the following MUST be updated regularly?
a)
SSID
b)
Administrator password
c)
Wireless encryption
d)
Firmware
39.
The extension .rtf is an example of which of the following file types?
a)
Document
b)
Executable
c)
Audio
d)
Speadsheet
40.
When setting up a new computer, where does a user change the date and time?
a)
Peripheral configuration
b)
Localization settings
c)
Screen resolution
d)
eSATA settings
41.
A user is at the office and has a cellular phone that previously functioned properly. The phone is powered on with a fully charged battery. However, the phone does not have connectivity. Which of the following describes the problem?
a)
Phone is disconnected from WiFi
b)
Provider is conducting system testing
c)
MAC address is bad
d)
Phone is in airplane mode
42.
A user wants to have the latest security patches and bug fixes installed on a computer. Which of the following is the BEST method to achieve this?
a)
Configure anti-malware updates
b)
Manually update before each use
c)
Update every six months
d)
Schedule automatic updates
43.
Which of the following CPU cooling types is BEST in a dusty environment?
A. Liquid cooling
A. Liquid cooling
a)
Liquid cooling
b)
Open case
c)
Case fan
d)
Heat sink fan
44.
To reduce the risk of installing unapproved or possibly malicious apps on a smartphone, a user should:
a)
Download apps from a user-supported community.
b)
Use a search engine to identify safe apps.
c)
Update the firmware to the latest version.
d)
Utilize the vendor-provided app store.
45.
Which of the following computer connector types was designed specifically for allowing high- speed external hard drive transfers?
a)
DVI
b)
USB
c)
eSATA
d)
HDMI
46.
Which of the following is a common way to prevent physical theft of a laptop or workstation?
a)
Shred any sensitive information to prior to disposal.
b)
Shred any sensitive information to prior to disposal.
c)
Practice good awareness skills when entering passwords/PINs.
d)
Cable and lock device securely attached to a solid object.
47.
Ann, a user, is browsing shopping websites on the Internet when she receives a pop-up message on her screen indicating a virus has been detected by the antivirus software. Which of the following actions should be performed NEXT?
a)
Ignore the message because it is likely adware.
b)
Run a scan on the entire local drive.
c)
Clear temporary files and folders.
d)
Minimize the alert and continue browsing the Internet.
48.
A technician needs to troubleshoot a user's computer. The user leaves personal credentials written on a piece of paper for the technician. Which of the following principles has the user violated?
a)
Password confidentiality
b)
Password complexity
c)
Password reuse
d)
Password expiration
49.
Ann, a user, reports that her computer was working this morning, but now the screen is blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not fix the problem. Which of the following is the cause?
a)
The monitor power cable is unplugged.
b)
The video cable has become disconnected.
c)
The video driver is not installed.
d)
The operating system has encountered a stop error.
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