WorksheetsChapter 1 Communication Basics Review
Total questions: 18
Worksheet time: 6mins
Name
Class
Date
1.
Special words or expressions that are used by a particular profession or group and are difficult for others to understand.
a)
Decoding
b)
Clarity
c)
Empathetic listening
d)
Jargon
2.
The reading, viewing, or listening public.
a)
Transmitter
b)
Decoding
c)
Receiver
d)
Audience
3.
The return of information about the result of a process or activity; an evaluative response.
a)
Feedback
b)
Body language
c)
Medium
d)
Encoding
4.
The cognitive process of changing ideas into symbols and organizing them into a message.
a)
Empathetic listening
b)
Internal noises
c)
Encoding
d)
External Noises
5.
The recipient's attitude and feelings that interfere with the "decoding" process so much so that the message decoded is NOT the message received.
a)
External Noises
b)
Semantic noises
c)
Internal noises
d)
Empathetic listening
6.
Extract meaning from spoken or written channels.
a)
Encoding
b)
Feedback
c)
Channel
d)
Decoding
7.
The unintended meanings aroused by certain symbols inhibiting the accuracy of decoding.
a)
External Noises
b)
Semantic noises
c)
Internal noises
d)
Empathetic listening
8.
This is a way of listening and responding to another person that improves mutual understanding and trust.
a)
External Noises
b)
Semantic noises
c)
Internal noises
d)
Empathetic listening
9.
Which of the following is not an example of internal noises
a)
Attitudes
b)
Position
c)
Music
d)
Feelings
10.
Which of the following is not a key to effective communication?
a)
Be clear
b)
Be Aware of Your Audience
c)
Be Aware of Your Language and Jargon
d)
Be talkative
11.
Organizing and delivering ideas; speak clearly; use appropriate voice, tone, and body language.
a)
Listening
b)
Speaking
c)
Writing
d)
Teamwork
12.
Including the ability to identify relevant facts; locate information in books; acquire information from graphs and schematics; finding the meaning of unknown words; and judging the accuracy of reports.
a)
Reading
b)
Leadership
c)
Writing
d)
Good communication
13.
Identifying common goals of parties in conflict, clearly present arguments supporting a position; understanding another party's position, developing solutions to conflict that are mutually agreeable.
a)
Speaking
b)
Writing
c)
Negotiating
d)
Listening
14.
Delivering ideas completely and accurately in letters, memos, emails, and reports; using proper grammar, punctuation, and spelling; edit, revise, and check for accuracy; use the computer to transmit information.
a)
Speaking
b)
Writing
c)
Negotiating
d)
Listening
15.
List in order the 6 elements of communication
1. Channel
2. Effect
3. Feedback
4. Message
5. Receiver
6. Transmitter
1. Channel
2. Effect
3. Feedback
4. Message
5. Receiver
6. Transmitter
a)
6, 5, 4, 3, 2, 1
b)
1, 2, 3, 4, 5, 6
c)
6, 4, 1, 5, 2, 3
d)
6, 5, 4, 1, 2, 3
16.
Feedback can be verbal.
a)
True
b)
False
17.
Good speaking and presentation skills gives you the ability to inform, persuade and direct others.
a)
False
b)
True
18.
When trying to find your tone and voice in writing, you should think about your target audience.
a)
True
b)
False
100 %
