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WorksheetsProfessional Communications Unit 1
Total questions: 30
Worksheet time: 18mins
Name
Class
Date
1.
_________ listening can also be called pseudo listening.
a)
Selective
b)
Deep
c)
Partial
d)
FALSE
2.
__________ is the interchange of thoughts, opinions, or information by speech, writing or signs.
a)
Communication
b)
Discussion
c)
Transmission
d)
Research
3.
Maggie and Mai Lee are discussing their plans for the football game tomorrow night over the telephone. The telephone would be considered a ____________.
a)
Information source
b)
Channel or media
c)
Message
d)
Receiver
4.
The __________ source is the communicator or transmitter of the information.
a)
Communication
b)
Information
c)
Primary
d)
Transmission
5.
Daniel and Melody are eating lunch together in the cafeteria. Melody asked Daniel about how well he did on his algebra test. Daniel answering Melody's question is an example of ______________.
a)
Feedback
b)
Noise
c)
Message
d)
Receiver
6.
To establish credibility with the audience and an inviting atmosphere, the speaker should maintain steady _______.
a)
Handshake
b)
Facial expression
c)
Eye contact
d)
Body posture
7.
Kelly is giving a presentation to the class about the importance of eating healthy. The rest of the classmates are sitting in their desks while she is presenting her topic. Kelly's distance in relation to her classmates is her _____________.
a)
Paralinguistic
b)
Proximity
c)
Inflection
d)
Orientation
8.
What does the phrase "cc: John Smith" indicate when included at the end of a letter?
a)
Additional papers regarding John Smith are included
b)
John Smith wrote the letter as requested by the sender
c)
John Smith is an additional recipient of the letter
d)
The recipient should notify John Smith the letter was received
9.
Which type of listening should be used when listening to a poem?
a)
Empathetic
b)
Deliberative
c)
Deep
d)
Appreciative
10.
Brandon and Amber are talking about which gift they should buy their parents for their anniversary. Brandon is not willing to compromise his gift idea for anything. This is an example of ____________ communication.
a)
Passive
b)
Aggressive
c)
Assertive
d)
Passive-aggressive
11.
If I want to send a copy of an email to someone, but the original recipient will not know, I need to use _____.
a)
To
b)
CC
c)
BCC
d)
Subject
12.
Jane Smith is creating a new email account to use when applying for a job. Which email address would be appropriate?
a)
sassylady25@yahoo.com
b)
jsmith25@gmail.com
c)
toldyouso69@hotmail.com
d)
rawchicken13@gmail.com
13.
Which of the following is NOT a rule of email etiquette?
a)
Always have a subject line
b)
Use Reply All whenever replying to an email.
c)
Add recipient's email last
d)
Use bullet points to highlight important information.
14.
Which works are protected by copyright?
a)
ideas
b)
all works
c)
literary, musical, dramatic, pictorial works
d)
titles, names, slogans
15.
Who Owns the Copyright in a Work?
a)
you and family members
b)
author who created it
c)
the president
d)
the government
16.
What is Copyright Infringement?
a)
anyone who uses someone work without permission
b)
a copy of someone work
c)
anyone who uses copyright owners work with permission
d)
a picture of someone work
17.
What is Fair Use?
a)
pictures, essays
b)
unfair use of copyright material
c)
all copyright materials
d)
material that can be used without the owner permission
18.
How Long Does Copyright Protection Last?
a)
a lifetime
b)
70 years after the death of the author or artist
c)
it does not last
d)
1 year
19.
Blocking out messages you don't want to hear
a)
Listening Barriers
b)
Empathetic Listening
c)
Selective Listening
d)
Precision Listening
20.
Concentration, retention, judgment, and empathy while listening
a)
Precision Listening
b)
Empathetic Listening
c)
Critical Listening
d)
Listening Barriers
21.
How you hold your body
a)
Stance
b)
Proxemics
c)
Mannerism
d)
Posture
22.
An active process with four stages: hearing, focusing, understanding, and remembering
a)
Active Listening
b)
Hearing
c)
Critical Listening
d)
Listening
23.
A receiving messages without using words, such as through body motions, facial expressions and eye contact
a)
Communication style
b)
Personal space
c)
Non-verbal communication
d)
Direct eye contact
24.
The quality of clearly expressing personal thoughts, needs,and wants in a way that is-considerate to others.
a)
Sender
b)
Communication
c)
Assertive
d)
Clarify
25.
The person in the communication process who hears and interprets the massage
a)
Receiver
b)
Sender
26.
The quality of expressing thoughts, needs and wants in a way that hurt others
a)
forceful
b)
aggressive
c)
assertive
d)
expressive
27.
How the message is sent. Examples: in person, technology, texting, print, hand written or digitally.
a)
Channel
b)
Guide
28.
The person who is the source of the message.
a)
Sender
b)
Speaker
29.
The person in the communication process who hears and interprets the message.
a)
Receiver
b)
Sender
30.
A response from a receiver
a)
Feedback
b)
Communication
c)
Medium (channel)
d)
Context
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