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Worksheets1.01 POBF
Total questions: 16
Worksheet time: 10mins
Name
Class
Date
1.
Sue is an Analyzer when it comes to her communication style. If you are communicating with Sue, you should make sure you:
a)
pressure for an immediate decision
b)
present facts and data
c)
show enthusiasm, smile, and chat
d)
slow down, and take your time
2.
Herbie is a Socializer when it comes to communication style. If you are communicating with Herbie, you should make sure you:
a)
don't waste time with chit chat
b)
present facts and data
c)
avoid small talk
d)
ask about his family
3.
To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
a)
computer
b)
technical
c)
verbal
d)
reading
4.
From the article: In the model of communication we learned that the main parts were a Sender, a Message, and a _________________.
a)
Socializer
b)
Controller
c)
Reciever
d)
Analyzer
5.
If you are doing a presentation to the Camber of Commerce you would present your message differently than if you were presenting it to a 4th grade class. This is because you need to consider your:
a)
time
b)
expense
c)
attitude
d)
target audience
6.
All calls coming into a business should end as pleasantly as possible in order to:
a)
provide callers with accurate information.
b)
make the best use of an employee's time.
c)
help an employee get a good review.
d)
leave a good last impression with callers.
7.
In order to be understood on the telephone, a business's employees should always:
a)
speak from notes.
b)
use technical terminology.
c)
enunciate clearly.
d)
speak rapidly.
8.
Joe's works at Captain D's. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. What is the maximum number of times the phone should ring before Joe answers it?
a)
1
b)
2
c)
4
d)
5
9.
Brian works at . His boss needs to run an errand and has asked Brian to answer the phone and take any messages while he is gone. The phone rings and Brian answers it. The caller wants to leave a message. What information should Brian write down?
a)
The caller's name.
b)
What the call is concerning.
c)
The caller's phone number.
d)
The caller's name, phonenumber, and what the call is
concerning
concerning
10.
Which note taking strategy has you divide a page into 3 sections for your notes, key points, and summary?
a)
Cornell Method
b)
Outlining
c)
Mapping
d)
Charting
11.
Common errors in note-taking include; trying to record every sentence, failing to deduce the teacher’s intentions, showing up without basic prep work, and:
a)
using abbreviations.
b)
waiting too long to review lecture notes.
c)
entering your notes in an electronic device.
d)
writing your notes by hand
12.
Ashley was asked by her principal to create a program for the commencement exercise held in June. How should she organize the information in the program?
a)
Chronological order
b)
Deductive order
c)
Alphabetical order
d)
Inductive order
13.
Maurice wrote a report to convince management to fund an employee fitness program. He decided to begin with the advantages of a fitness program. After describing the benefits, he concluded the report by stating that the company's sponsoring of an employee fitness program is a wise investment. How did he organize his report?
a)
Inductive (indirect) order
b)
Deductive (direct) order
14.
Clarice has to create a presentation that shows small changes in sales each month from January through August. Which would be the BEST graphic aid to illustrate the information?
a)
Bar Graph
b)
Pie Chart
c)
Scatter Diagram
d)
Line Graph
15.
Pete's parents think he is spending too much of his income from his part-time job on video games. Pete wants to show them that, considering the total of all his pay for last few months, he is spending more on his saving plan, his car, his clothing, and his school supplies. What type of graphic aid should Pete use when talking to his parents?
a)
Pie chart
b)
Table
16.
Joe is a Controller when it comes to his communication style. If you are communicating with Joe, you should make sue you:
a)
get to the point
b)
ask about his family
c)
present facts and data
d)
slow down, take your time
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