WorksheetsChapter
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
A summary of all fees charged to a room during a guest's stay
a)
Guest Folio
b)
Summary Charges
c)
Guest Charges
d)
Folio Charges
2.
Areas to which the general public has access
a)
Back of House
b)
Front of House
c)
Beach House
d)
Hotel House
3.
Salary and benefits
a)
Salary
b)
Benefits
c)
compensation
4.
Responsible for recruiting, interviewing, hiring, training, development, compensation, benefits, supervision, employee evaluation, and separation
a)
Human Resource Department
b)
Business Department
c)
Marketing
5.
Informing a guest of the availability of a room with better accommodations or amenities
a)
Selling
b)
Upselling
c)
Reservation
6.
Employee recognition programs
.
.
a)
May consist of tangible and intangible rewards
b)
Are government Regulated
c)
cause employee jealousy
d)
Occur once every three months to keep costs at a minimum
7.
The employee responsible for informing the front desk about the condition and availability of guest quarters is
a)
Human Resource Specialist
b)
Executive Housekeeper
c)
Line Chief
d)
Chief Engineer
8.
Which of the following is NOT the responsibility of the engineering department?
a)
Maintaining and Repairing Wiring
b)
Keeping air ducts clean
c)
monitoring the amount of towels and linens necessary to stock the hotel
9.
A guest's account record at the front desk is called the guest
a)
Folio
b)
Stayover
c)
itinerary
d)
Stayover
10.
Hotel room conditions are often classified as
a)
Checkout
b)
Vacant Ready
c)
Stay Over
d)
All of the above
100 %
