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Worksheets1.02 Review of Written Communication Skills
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
When answering the phone at work, it is appropriate to:
a)
Chew gum
b)
Use slang terms
c)
Identify oneself and the company
d)
Place the caller on hold immediately
2.
Communication skills include...
a)
Reading
b)
Math
c)
Health
d)
Science
3.
Reading is important in the workplace because of the need to read:
a)
Shakespeare's great works
b)
A personal text from a co-worker
c)
Instructions from the supervisor
d)
Amazon daily deals
4.
Which exemplifies positive communication skills at work?
a)
Telling silly jokes
b)
Responding to memos, phone messages, and emails promptly
c)
Never speaking up in a meeting
d)
Making personal phone calls often
5.
The words TO, FROM, DATE, and SUBJECT appear in the heading of a ...
a)
Business Letter
b)
Personal-business letter
c)
Text
d)
Memorandum
6.
When taking a telephone message at the workplace, it is best for the person to...
a)
Rely on his/her memory
b)
Write the message down
c)
Tell the message to a co-worker
d)
Tell the caller to call back later
7.
What tone should be used when writing a response to a customer's request?
a)
Ignore
b)
Harsh
c)
Polite and respectful
d)
Threatening
8.
Which of the 7 C's means to get to the point using few words?
a)
Completeness
b)
Conciseness
c)
Correctness
d)
Concreteness
9.
What is the term for following the rules indicating the proper and polite way to behave?
a)
Ethics
b)
Fairness
c)
Etiquette
d)
Bias
10.
Jason completes his work without copying other student's answers. What does he have?
a)
A problem
b)
A lot of homework
c)
Integrity
d)
Good intentions
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