WorksheetsA+ 902 Quiz
Total questions: 27
Worksheet time: 14mins
Name
Class
Date
1.
A server receives a DISCOVER packet from a client. Based on availability and usage policies set on the server, the server determines an appropriate address (if any) to give to the client. The server then temporarily reserves that address for the client and sends back to the client an OFFER packet, with that address information. What type of servers performs these tasks?
a)
DNS servers
b)
WEB servers
c)
DHCP servers
d)
Proxy servers
2.
Which type of password attack tries every possible combination of letters and number until the password is guessed?
a)
Dictionary
b)
Brute force
c)
Rainbow table
d)
Pattern
3.
Cloud computing provides multiple advantages. Which of below elements is BEST described by a service’s ability to be scaled up or down as the needs changes for a particular user without requiring costly hardware changes?
a)
Resource pooling
b)
On-demand
c)
Measured Service
d)
Rapid elasticity
4.
You are called in because a user is complaining about his device “acting up”. After a quick look at it you determine the cause of the problem to be malware. Which of the following can be symptoms of the presence of malware and/or spyware on a device?
a)
Weird text messages
b)
Battery drain
c)
Unauthorized location tracking
d)
All of these apply
5.
A special committee has been formed to look at ways to increase productivity. It consists of you and 20 other employees who will represent all of the company’s departments. It has been decided that you will head the committee and maintain the documentation and data for the process on your computer and share it with the group. You are running a Windows 8.1 workstation. Some of the users report inconsistent access to the shared folder. Sometimes they connect with no problem and other times they can’t. The problems are most prevalent right before committee conference calls. What is the most likely cause of the problem?
a)
Windows 8.1 has a limit of 20 concurrent connections
b)
When your screensaver comes on the connections are broken
c)
Multiple users cannot access the same folder simultaneously
d)
All of these are correct
6.
You just got to work with your new Wi-Fi compatible cell phone. You have a wireless router on your work network. It does not broadcast configuration information. You need to connect your cell phone as quickly as possible. Of the alternatives provided, which two would you try first?A)
a)
Channel
b)
SSID
c)
Frequency
d)
MIMO settings
7.
A recent Microsoft update is causing any machine that uses the GeForce chipset to display diagonal lines. Your company’s last major PC purchase all use this chipset. You have been on the phone dealing with the customers and walking them through the driver rollback process which takes about 10 min. This has been going on all morning. It is now approaching your lunch hour and the phone rings. What should you do?
a)
Let it go to voicemail, this is your lunch hour.
b)
Answer and set up a time with the user for after your lunch hour.
c)
Answer and set up a time with the user for after your lunch hour.
d)
Listen to the issue as described by the user, then walk him through the process at his pace.
8.
A technician is not able to boot to Windows OS. A “Non-bootable device found” message appears on the screen when the computer restarts. Which of the following is the MOST likely cause of the error message?
a)
HDD is set to Cable Selec
b)
A bootable HDD is not recognized in the BIOS.
c)
Corrupt files in the operating system.
d)
A rootkit has been installed.
9.
You have been called in to help a user who has a monitor problem. She says that her images are stretched weirdly and that it causes the proportionality of the image to be off. What is the MOST probable cause of this condition?
a)
The calibrate color setting is off
b)
The resolution is set incorrectly for this monitor
c)
The monitor has dead pixels
d)
Your browser zoom is set incorrectly
10.
You have just upgraded a Windows workstation by adding a new SATA hard disk and an external SATA Blu-ray burner. When you restart the system, you are not able to access the new hard disk in File Explorer but the Blu-ray burner is recognized. What is the most probable solution for this failure?
a)
Use Device Manager to “Scan for hardware changes”
b)
Double check cable connections. Swap for new cable if possible
c)
Check and set AHCI settings
d)
Use Disk Management console to initialize and format the disk
11.
You are on the phone with a customer who can’t connect to the Internet with his new Windows laptop from his home office network which uses DHCP and issues addresses in the range of 192.168.1.1. to 192.168.1.50. You have him check the properties of his network adapter and find that his IP address is 169.254.0.220. What would cause this condition
a)
The network adapter has failed
b)
Network adapter not reaching DHCP server
c)
Misconfigured TCP/IP settings
d)
NetBIOS over TCP/IP disabled
12.
You are replacing a failing 500GB Laptop hard drive. The laptop is currently running Windows 8. What hard drive type would you be looking for as a comparable replacement both technically and in terms of budget?
a)
5400 RPM 2.5″
b)
5400 RPM 3.5″
c)
SSD
d)
Hybrid
13.
A recent Microsoft update is causing any machine that uses the GeForce chipset to display diagonal lines. Your company’s last major PC purchase all use this chipset. You have been on the phone dealing with the customers and walking them through the driver rollback process which takes about 10 min. This has been going on all morning. It is now approaching your lunch hour and the phone rings. What should you do?
a)
Let it go to voicemail, this is your lunch hour.
b)
Answer and set up a time with the user for after your lunch hour.
c)
Advise the customer that everyone is having the problem and therefore call volume is such that they will be handled in order.
d)
Listen to the issue as described by the user, then walk him through the process at his pace.
14.
Which command shows the contents of the current working directory?
a)
dir
b)
direcotry
c)
RD
d)
pwd
15.
The ATTRIB command is used to
a)
list and manipulate attributes assigned to files and folders.
b)
list and manipulate attributes assigned to files only
c)
list and manipulate attributes assigned to folders only.
d)
list and manipulate attributes assigned to system files and folders.
16.
The command shown in the image will
a)
Change the working directory to the D:\ folder
b)
Select a file named D:\
c)
Change the working directory to the D:\ drive
d)
Open the first folder in the D:\ drive
17.
ou are the PC technician for a company. An employee comes to you extremely worried that their printer has broken and it is imperative that their documents are printed in time for a very important presentation they are giving in just 10 minutes. How should you respond?
a)
Tell the employee that most printer problems are easy to fix and you will do your best to get their project printed as soon as possible.
b)
Tell the employee that they need to plan more time for printing before presentations.
c)
Tell the employee that they should copy their project to a CD and try to get it to print somewhere else.
d)
Tell the employee not to worry about it; their printer is probably just offline and will take two seconds to fix.
18.
A user called the Help Desk to request help with her notebook system that won't boot. The Help Desk technician handling her call wrote an e-mail and responded to an instant message while on the phone with the user. The technician instructed the user to go to the notebook manufacturer's Web site and see if she can find any information about the problem. Did the technician handle the request correctly?
a)
No, the technician was distracted while handling the call.
b)
No, the technician should have instructed the user to call the notebook manufacturer for support.
c)
No, the technician should have put the user on hold until he had time to handle her request.
d)
Yes, the technician handled the request appropriately.
19.
In older laptop screens, the backlight is powered by which of the following?
a)
A CCFL lamp
b)
A gas
c)
LED
d)
OLED
20.
A user has a parallel printer and wants to share it on the company network. Which of the following devices would the user need?
a)
A port replicator
b)
A splitter
c)
A wireless router
d)
A print server
21.
Which of the following is a private class B IP address?
a)
10.0.15.1
b)
172.16.0.1
c)
.172.33.1.1
d)
92.168.1.1
22.
Which of the following is the subnet mask for a Class C IP address?
a)
255.255.225.0
b)
255.254.255.0
c)
225.255.255.0
d)
255.255.255.0
23.
Which of the following is the form factor of a standard Parallel connector?
a)
DB-9
b)
DB-15
c)
DB-25
d)
DIN-6
24.
In which of the following does the level 1 (L1) cache reside?
a)
.BIOS
b)
RAM
c)
RIAD
d)
CPU
25.
A user gets an error message that the trust relationship to the domain has been broken. Which of thefollowing can be done to resolve this from the client desktop?
a)
Re-join the computer to the domain
b)
Reboot the PC as the domain will automatically rebuild the relationship
c)
Update the BIOS using the latest version
d)
Run CHKDSK
26.
A technician has a computer locked in a cabinet in the office that shares a printer and some files. Thecomputer must remain on. Which of the following Control Panel options would be used to control the users that are able to shut the computer down?
a)
Power options
b)
Security center
c)
Local security policy
d)
System
27.
Which of the following will BEST help a technician remove a virus from an infected computer?
a)
Emergency Repair Disk
b)
Automated System Recovery
c)
System Restore
d)
Safe Mod
100 %
