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EOPA Review 2

Total questions: 36

Worksheet time: 20mins

Name
Class
Date
1.
Depreciation refers to...
a)
costs that change directly with the level of production
b)
a charge made by a lender for the use of money
c)
costs that do not change with different volumes of business
d)
the decrease in value over time for a fixed asset
2.

A ______ fire extinguisher should be used on a computer fire.

a)
Class A
b)
Class B
c)
Class C
d)
Class D
3.
An effective mentor is a person who
a)
holds an executive position in the company
b)
is external to the employee's company
c)
shares mastered skills and experience
d)
has been given salary raises in the past
4.
One benefit of teamwork is...
a)
higher pay
b)
greater work efficiency
c)
less training is required
d)
less responsibility
5.
The business cycle refers to...
a)
the repeated movement from good economic times to bad and back
b)
the inflation of prices over time
c)
shifts in business laws as the government changes from Republican to Democrat and back
d)
fluctuations in a company's stock price throughout the year
6.
A business is planning to set up an online store.  One of the expenses includes fees for credit card usage.  The spreadsheet below compares the costs of four companies that offer such services.  If the actual number of transactions per month was 75 instead of 25, which company offers the best deal over the course of the first year?
a)
Service A
b)
Service B
c)
Service C
d)
Service D
7.
Consructive criticism gives information...
a)
about how well a message is understood
b)
intended to encourage improvement
c)
without words through body movements
d)
that an employee could not otherwise obtain
8.
 In business, the letters CFO stands for...
a)
corporate finance office
b)
chief funding officer
c)
corporate fiscal association
d)
chief financial officer
9.
In business, the letters CEO stands for
a)
Chief Executive Officer
b)
Corporate Executive Officer
c)
Company Executive Officer
d)
Corporation Executive Officer
10.
What is it called when an employee makes a list of tasks, determines due dates, and ranks the tasks by importance?
a)
prioritizing
b)
equalizing
c)
consolidating
d)
directing
11.
What governmental program has the mission of promoting consumer protection and eliminating harm and anti-competitive business practices?
a)
Business and Industry
b)
Federal Trade Commission
c)
Service Act
d)
Small Business Administration
12.
Based on the chart displayed, how many total cases of product code 101 are on this truck?
a)
60
b)
180
c)
1,000
d)
2,500
13.
Ms. Jameson applies for a job at ABC Company and indicates that she has completed a college degree.  Discovering that she attended college, but did not complete a degree, the company has concerns about her...
a)
age
b)
religion
c)
integrity
d)
grades
14.
The best way to motivate workers to do a good job is...
a)
acknowledging only group achievements rather than individual ones to reinforce the team attitude
b)
providing positive feedback to reinforce what they do correctly
c)
providing negative feedback to discourage them from what they do incorrectly
d)
making them compete against each other to encourage a spirit of achievement
15.
Company ABC sends an "anniversary" card to each client on the date they started working with the company.  To maintain an electronic record, they should use a...
a)
card file
b)
planner strictly for special events
c)
calendar
d)
database
16.
A sales forecast can help a retailer...
a)
accurately plan for the upcoming holiday season
b)
determine past profits
c)
maintain accurate purchasing records
d)
determine the cost of goods sold
17.
Government regulations are generally designed to...
a)
make people think before they vote
b)
increase the number of political campaigns
c)
protect the public from harmful or unjust actions
d)
create jobs for government workers
18.
One major difference between strategic and tactical planning is that tactical planning tends to be...
a)
targeted towards middle management
b)
targeted towards new employees
c)
longer term and more broadly defined
d)
shorter term and more narrowly defined
19.
John is managing a team.  He should tell the team members that...
a)
attendance at team meetings is not required
b)
a team's success depends on each person doing his or her part
c)
it is acceptable for some team members to work on other things most of the time
d)
team members should give their attention to the most opinionated team member
20.
The government organization whose purpose is to set and enforce worksite safety and health standards is...
a)
OPM
b)
NLRB
c)
EEOC
d)
OSHA
21.
Ergonomics is the study of implementing safety and ________ in the computer user's workplace.
a)
health
b)
comfort
c)
well-being
d)
cleanliness
22.
A business owes Bob's Office Supply store $2,500 at the beginning of September.  On September 15, the business buys an additional $400 worth of merchandise on credit.  On September 21, the firm returns $275 of the merchandise.  How much does the business owe Bob's Office Supply Store on September 30?
a)
$2,225
b)
$2,625
c)
$2,900
d)
$3,175
23.
Prepare a written ________ to standardize the process of performing certain work functions.
a)
procedure
b)
training session
c)
progress report
d)
agenda
24.
A market economy is one that...
a)
has all economic activities regulated by the government
b)
is dependent on agriculture and natural resources
c)
is based on supply and demand
d)
has low economic wealth
25.
In order to increase sales, a company hired a telemarketing firm.  Telemarketers logged 3,496 hours, making 46,397 presentations and 6,350 sales, and increasing the company's revenues by $295,300.  The telemarketing firm charged $45 per hour for their services.  How successful was the business venture?
a)
wildly successful, netting over $200,000
b)
A good investment with a profit of over $137,000
c)
a good start, doing slightly better than $6,000
d)
a bad venture with a negative return of -$245,000
26.

If a business conducts a SWOT analysis to decide whether or not to expand, which of the following is categorized as a "T"

a)

establishing a brand for the product

b)

redesigning of product by competition

c)

recalling of competitor's product

d)

pricing can be higher than competition

27.

A team assigned to implement a company's newly defined goals established three actions to monitor the goal completion. First they ____. Then they prioritized the goals and broke them into smaller steps. Finally, they set deadlines for each step and goal accomplishment.

a)

evaluated the gap between where they currently were and where they wanted to be

b)

brainstormed to establish goals that met company needs

c)

wrote a new goal to include projects that team members wanted to accomplish

d)

postponed the lower priority goals, so that they can be addressed in the future

28.

The ability to read text, process it, and understand its meaning is referred to as

a)

retraction

b)

reflection

c)

concentration

d)

comprehension

29.

An employee that works a 40-hour work week has no vacation days left but would like to take the Friday off prior to a holiday break. One solution is for the employee to _____ the holiday break.

a)

make the 8 hours up by working the Saturday after

b)

work 2 extra hours on the first 4 days back after

c)

work four 10-hour shifts prior to

d)

tell coworkers of plans to call in sick prior to

30.

An employee has just obtained a position as an Office Clerk. To perform work effectively, what must the supervisor give the new employee?

a)

control

b)

an office

c)

empowerment

d)

restrictions

31.

The Federal Reserve System which controls the flow of money through interest rates is also known as the

a)

Nation's Central Bank

b)

Securities and Exchange Commission

c)

U.S. Treasury Department

d)

Small Business Administration

32.

Complete company policies regarding paid time off, benefits, and disciplinary procedures are found in the

a)

employee handbook

b)

break room bulletin board

c)

human resource memos

d)

company newsletter

33.

A characteristic of an appropriate professional handshake is

a)

sweaty palms

b)

limp hands

c)

a firm grip

d)

no eye contact

34.

When using the Internet to do research, information literacy is the ability to

a)

review and determine if the information found is legitimate

b)

use a computer to do a search for the desired information

c)

make appropriate graphs from the information found in an internet search

d)

access, evaluate, organize, and use information from a variety of sources

35.

Cynthia Wu is preparing her resume for a professional job opening in a bank. Which of the following email addresses would be most appropriate for her resume?

a)

wugirlwow@yourmail.com

b)

cindywu85@yourmail.com

c)

cynthia.wu@yourmail.com

d)

c.wu@yourmail.com

36.

A good way to stay informed of new career-related developments and network with others in the field is to

a)

join an informal online chat group

b)

join a professional organization

c)

read the office notice board

d)

participate in after-work activities

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