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WorksheetsH&T 1.03 Objective
Total questions: 14
Worksheet time: 7mins
Name
Class
Date
1.
Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?
a)
Valet
b)
bell services
c)
concierge
d)
chauffeur
2.
To which hotel division do the reservations, telecommunications, and guest registration departments typically report?
a)
front office
b)
engineering
c)
food and beverage
d)
sales and marketing
3.
What type of tourism organization is funded by state- or local-level tax dollars?
a)
Professional development association
b)
Sole proprietorship
c)
Government agency
d)
Chamber-of-commerce
4.
Why is it important for tour-company employees from different departments to work together to satisfy tourists’ needs?
a)
To achieve the company’s goals
b)
To maximize negotiation leverage
c)
To improve the company’s brand
d)
To monitor trends in the tourism industry
5.
Barry wants all hotel employees from the different departments to work together. Which would be the primary reason for him to accomplish this goal?
a)
To obtain pay raises
b)
To solve guests’ problems
c)
To eliminate workplace stress
d)
To reduce the need for supervision
6.
Shane oversees a lodging facility’s accounting activities, which position does he have?
a)
Cashier
b)
Controller
c)
General manager
d)
Human-resources director
7.
Dee, a hotel guest, needs additional towels and linen. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?
a)
Housekeeping
b)
Room service
c)
Maintenance
d)
Purchasing
8.
What departments are part of a resort’s food and beverage division?
a)
Purchasing and catering
b)
Banquets and restaurants
c)
Room service and marketing
d)
Sales and concierge services
9.
What type of chart would Jason, a hotel manager use to show the relationships among the divisions and departments?
a)
Scatter
b)
Analytical
c)
Composition
d)
Organizational
10.
A hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest’s bill. What does this situation exemplify?
a)
The need for confidentially
b)
The importance of planning
c)
The need to stay organized
d)
The importance of teamwork
11.
How can all of the departments of a hospitality and tourism business provide its guests/clients with the best service possible?
a)
Focus on the bottom line
b)
Develop strict sales policies
c)
Communicate with one another
d)
Embrace an indifferent attitude
12.
What type of organization coordinates with a community’s hotels, restaurants, and entertainment venues to help their business clients plan large meetings and conferences?
a)
National tourism boards
b)
Local retail travel agencies
c)
State commerce associations
d)
Local convention and visitors bureaus
13.
Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?
a)
To serve the hotel guests
b)
To entertain banquet guests
c)
To maintain an attractive facility
d)
To provide a high-quality dining experience
14.
Which division of a resort maintains the property’s pool, gym, and exterior grounds?
a)
Controller
b)
Rooms
c)
Engineering
d)
Human resources
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