WorksheetsProfessional Growth and Communication Skills Review
Total questions: 20
Worksheet time: 10mins
Name
Class
Date
1.
The training and education needed for the health care field include:
a)
medical terminology
b)
computer applications
c)
anatomy and physiology
d)
all of the above
2.
which organization offers coding credentials
a)
AAMAA
b)
AAPC
c)
CMS
d)
NONE OF THE ABOVE
3.
When preparing for an interview what should you do?
a)
be sure to take water in case you are thirsty
b)
reschedule if necessary
c)
learn about the organization
4.
during an interview you may be asked to take a test that includes
a)
typing skills
b)
coding
c)
medical terminology
d)
all of the above
5.
if you are using someone as a professional reference, you should
a)
ask permission
b)
ask your friends
c)
ask your relatives
d)
none of the above
6.
once you have received a certification, the professional organization will automatically renew the credential for you
a)
yes
b)
no
c)
depends on the organization
7.
while dealing with patients that are upset, should you provide excuses to help them understand the situation?
a)
no
b)
yes
8.
does professional appearance include cleanliness, proper attire and posture?
a)
yes
b)
no
9.
should you speak directly to the patient if an interpreter is present?
a)
no
b)
yes
c)
depends
10.
should you prepare any answers for broad questions that could be asked in an interview?
a)
yes
b)
no
11.
what is a health insurance specialist
a)
determines medical necessity for services before payment
b)
a person who performs services under contract
c)
person who codes medical charts
12.
what is team building
a)
the principles of good conduct
b)
the ability to rely on one antother to accomplish a task
c)
communication without words
13.
what is a claims examiner
a)
responsible for tasks that may include answering phones and greeting patients
b)
someone who codes claims
c)
determines medical necessity for services, justifying payments to be made
14.
what are professional ethics
a)
the ability to rely on one another to accomplish a task
b)
the principles of good conduct
c)
communication without words
15.
what is productivity
a)
progression in the career and tasks to be completed
b)
the ability to rely on one another to accomplish a task
c)
the principles of good conduct
16.
what is body language
a)
the principles of good conduct
b)
calming and soothing approach to a conversation
c)
communication without words
17.
what is an administrative medical assistant
a)
person responsible for tasks that may include answering the phone and greeting patients
b)
person who determines the medical necessity for services
18.
what is active listening
a)
calming soothing approach to a conversation
b)
communication without words
c)
observing behaviors during a conversation
19.
what is an independent contractor
a)
person who performs services under contract
b)
person who determines medical necessity for payment
20.
what is therapeutic communication
a)
observicing behaviors during a conversation
b)
a calming, soothing approach to conversation
c)
communication without words
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