WorksheetsQuiz B.I Round 2 (May)
Total questions: 5
Worksheet time: 3mins
Name
Class
Date
1.
True or False. Reissued Image Cards do not require activation once received by the customer.
a)
True
b)
False
2.
What are the new hours of operation for Estates Notification Team?
a)
Monday through Friday, 8:00am to 8:00pm ET
b)
Monday through Sunday, 8:00am to 8:00pm ET
c)
Monday through Saturday, 8:00am to 8:00pm ET
d)
24/7
3.
If the customer is disputing the Spotify charge on a Quicksilver card, you should transfer the call to?
a)
Core
b)
Transaction support Center
c)
Card Features
4.
True or False. Card Features agents can also be referred to as Spotify Representatives?
a)
True
b)
False
5.
What information should the customer include when submitting a written request to change the name on the account due to marriage?
a)
First and last name and 16-digit account number
b)
16- digit account number, address and phone number on file
c)
Both a and b
d)
None of the above, we can change the name of the account without requesting for legal documents.
100 %
