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WorksheetsMilitary Cancellation
Total questions: 12
Worksheet time: 6mins
Name
Class
Date
1.
What word must we use when speaking with a customer about military cancellation?
a)
cease
b)
suspension
c)
cancellation
d)
all of the above
2.
With military cancellation, a customer can hold their number for___ months.
a)
8
b)
24
c)
29
d)
39
3.
We cannot guarantee the wireless number(s) will be available upon reinstatement.
a)
True
b)
False
4.
Any civilian working for the military or a military contractor is eligible for military cancellation options.
a)
False
b)
True
5.
Who is the best military guy?
a)
David Johnson
b)
Terry Taylor
c)
Martin Lopez
d)
Rambo
6.
In a 2 year contract, when does AT&T waive the ETF?
a)
After the first 12 months
b)
If the customer entered into the contract prior to receiving their orders
c)
ETF cannot be waived
d)
At any time
7.
On a Family talk account, upon cancellation, if any of the lines remain active, the Rollover Minutes pass to the remaining lines.
a)
False
b)
True
8.
What happens with accessory installment payment plans?
a)
The customer must pay all balance remaining
b)
Customer has to return accessory and AT&T covers shipping fee
c)
If the customer entered into an installment plan prior to receiving their orders, they may keep the handset or accessory.
9.
What does DOD stand for?
a)
Dude on Duty
b)
Department Of Danger
c)
Department Of Defense
d)
Defense of District
10.
What does the Service Members' Civil Relief Act (SCRA) provide?
a)
Parameters that telecommunications must not follow
b)
Alternate services for telecommunications
c)
Parameters that telecommunications must follow
11.
What is the MyCSP article where we can find information about Military Cancellation?
a)
*352690
b)
*276953
c)
*129550
d)
*128640
12.
Who is buying David a panther?
a)
His foundation
b)
We are all pitching in
c)
No one
d)
Martin
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