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WorksheetsWeek 2 Quiz
Total questions: 57
Worksheet time: 29mins
Name
Class
Date
1.
How does JUMP work? What does JUMP cost?
a)
Trade in device after fully paid off. We pay off the rest and you start out with a new device and payment. Includes Lookout Mobile Security and PDP.$12 month
b)
Trade in device after half is paid off. We pay off the rest and you start out with a new device and payment. Includes Lookout Mobile Security and PDP.$12 month
2.
What is the Carrier Freedom Program? How does it work?
a)
Customers can switch to T mobile and we will pay off their cancellation fees or device payments.
Customer Must :1. Trade in their phone2. Port over their number 3. Purchase a new device on EIP with us
Customer Must :1. Trade in their phone2. Port over their number 3. Purchase a new device on EIP with us
b)
Customers can switch to T mobile and we will pay off their cancellation fees or device payments.
Customer Must :1. Keep their Phone 2. Port over their number 3. Purchase a new device on EIP with us
Customer Must :1. Keep their Phone 2. Port over their number 3. Purchase a new device on EIP with us
3.
What are the 3 requirements when trading in a device with the Carrier Freedom Program?
a)
Device powers on. No Damage No cracks on Screen (also ‘find my iPhone’ feature turned off for iPhone and for Android device Google Mail must be removed)
b)
Device powers on. No Liquid Damage No cracks on Screen (also ‘find my iPhone’ feature turned off for iPhone and for Android device Google Mail must be removed)
4.
What is @Work?
a)
Service for Single line owners
b)
Service for business owners
5.
What is BFD? What is the BFD discount amount?
a)
Discount for the employees of @Work customers. Both business owner and employee must have T mobile service. Discount amount is up to 50% off for 2 lines or more
b)
Discount for the employees of @Work customers. Both business owner and employee must have T mobile service. Discount amount is up to 75% off for 2 lines or more
6.
What is Salesforce used for?
a)
For logging, tracking and following up with Family Line leads and customers
b)
For logging, tracking and following up with @Work leads and customers
7.
What is bundling, and what is the benefit of bundling?
a)
Bundling is when you give the customer one set price with everything included. Similar to cable/internet bundles.The benefit is it makes it less confusing for the customer and easier to close.
b)
Bundling is when you give the customer break down pricing with everything included. Similar to cable/internet bundles.The benefit is it makes it less confusing for the customer and easier to close.
8.
What are the 5 UnCarrier PRINCIPLES?
a)
Customer Focus Value Simplicity Freedom Serious Fun
b)
Customer Focus Value Simplicity Free stuff Serious Fun
9.
What is JUMP
a)
Allow customer to upgrade early
b)
Allow customer to upgrade their plan
10.
What is T-Mobile Tuesday
a)
Give free Unlimited data every Tuesday
b)
Giving customer Appreciation day
11.
What is WiFi Un-Leash
a)
Allow customer to have their own Wifi
b)
Allow customer to make call where there is no service but there is wifi.
12.
What is Simple Global?
a)
Customer can go Globally without getting overages
b)
Customer can go Globally with getting a a little bit of overages
13.
What is Carrier Freedom?
a)
Allow customer to switch over with a little but of hassle
b)
Allow customer to switch over without any hassle
14.
What is the difference between Prime and Subprime?
a)
Prime is well qualified Subprime has down payment and or No Deposit required
b)
Prime is well qualified Subprime has down payment and or Deposit required
15.
What are 4 credit classes which are considered as a Prime?
a)
A, B, Y, and W
b)
A, B, C, and W
16.
What is Family Allowances?
a)
Allows customers the ability to manage minutes, messages, and downloads for all lines on the account (Single and Family plans), see Family Allowances for full details.•Family Allowances Block Roaming: Blocks domestic roaming preventing customers from domestic roaming.
b)
Allows customers the ability to manage, messages, and downloads for all lines on the account (Single and Family plans), see Family Allowances for full details.•Family Allowances Block Roaming: Blocks domestic roaming preventing customers from domestic roaming.
17.
What is Web Guard?
a)
Web Guard is a paid service that allows restricted access to adult Web content on the device with four different access levels.
b)
Web Guard is a free service that allows restricted access to adult Web content on the device with four different access levels.
18.
What is Stateside International?
a)
Stateside International provides calling and texting to Mexico and Canada from the U.S. at a discounted or included rate.
b)
Stateside International provides calling and texting to other countries from the U.S. at a discounted or included rate.
19.
What is Name ID?
a)
T-Mobile's subscription-based Name ID service that helps you verify the identity of outgoing callers when the number isn't in your address book.
b)
T-Mobile's subscription-based Name ID service that helps you verify the identity of incoming callers when the number isn't in your address book.
20.
What are 3 differences between Prepaid and Postpaid?:
a)
Credit check on Prepaids Financing available on devices for Prepaids Must pay in advance for prepaids
b)
No credit check on Prepaids No financing on devices for Prepaids Must pay in advance for prepaids
21.
What are three options for customers with inadequate coverage?
a)
CellSpot Router 4G Booster Wi-Fi Calling
b)
CellSpot Router 3G Booster Mi-Fi Calling
22.
What 3 things are required when activating/verifying potential @Work customers?
a)
S.O.S. Website Tax ID Personal guarantor
b)
S.O.S. Website Tax ID
23.
How much commission do you earn on a Prime single line activation on T-Mobile One?
a)
$8
b)
$10
24.
What is the application that we use for troubleshooting devices?
a)
Prime Central
b)
Grand Central
25.
Name 4 MI products:
a)
Tablets Hot Spots Wearables Sync Up
b)
Tablets Hot Spots Wifi Router Sync Up
26.
Name at least 4 steps in the WOW process:
a)
a. Make a test call b. Download app c. Set up voicemail d. Set up e-mail, set up store number in contact list etc.
b)
a. Make an appointment b. Download app c. Set up voicemail d. Set up e-mail, set up store number in contact list etc.
27.
What are 3 options for customers who can’t afford a brand new device?
a)
CPO devices BYOD Smart Pick
b)
CPO devices BYOD Flip Phones
28.
What is PCC stand for?
a)
Personal Coverage Check
b)
People Can Care
29.
What are the 3 Top feature of your cellphone?
a)
Screen Size Camera Speaker
b)
Memory Bluetooth Color
30.
Name three types of Mobile Internet Plans:
a)
Tablet Hot Spot and Wearables plan
b)
Tablet Hot Spot and shareable plan
31.
Name 4 Accessories that are to be used when you “Bring 4 Ring 4”:
a)
Charging Solution Case Screen protector Personal: speaker, headset, sd card etc
b)
Tablet Case Screen protector Personal: speaker, headset, sd card etc
32.
Name all Forms of acceptable ID?
a)
State issue ID/DL Passport Tribal Card Military ID U.S. Work permit (GreenCard)
b)
State issue ID/DL Passport Tribal Card Military ID U.S. Work permit (GreenCard) Student ID
33.
How do customer process the Refer-A-Friend Program?
a)
Refer-A-Friend can be completed by going to referal.t-mobile.com
b)
Refer-A-Friend can be completed by going to T-mobile.com
34.
What does providing exceptional customer service means to you?
a)
To have the Customer have the best T-Mobile Experience
b)
To give the customer all discount and beat the competitor price
35.
What dates are pay day and when is your commission?
a)
Pay dates are on the 10th and 25th of every month and your commission are paid along with your 10th check :)
b)
Pay dates are on the 1st and 30th of every month and your commission are paid along with your 15th check :)
36.
What is Deact?
a)
When customers service is cancelled
b)
When customers service is complaining
37.
What is a Charge Back?
a)
Commission-able Plan are subject to chargeback if cancelled within 120 days.
b)
Commission-able Plan are subject to chargeback if cancelled within 60 days.
38.
What is a Spiff?
a)
An immediate bonus for a sale
b)
Free give away for customers
39.
What is the deact period that affect you directly?
a)
120 Days
b)
Commissionable Plan are subject to chargeback if cancelled within 60 days.
40.
How do Deacts affect YOU ?
a)
They cause chargebacks in commission
b)
They get you more commission
41.
How Does PDP benefit Apple users and how much?
a)
For $12 PDP for Apple comes with Apple Care
b)
For $12 PDP for Android comes with Apple Care
42.
What is TTC and what does it means?
a)
Total Traffic Conversion Meaning: The amount of people come in versus the amount people purchase Example: 100 People come in the store, 10 people Purchase equal to 10% TTC
b)
Total Traffic Conversion Meaning: The amount of people come in versus the amount people purchase Example: 100 People come in the store, 10 people Purchase equal to 20% TTC
43.
What does KSO mean?
a)
Key Sales Objective Focusing on certain Metric Example: @Work or Post Sales
b)
Keeping Sales Objective Focusing on certain Metric Example: @Work or Post Sales
44.
How much commission do you get from Jump?
a)
$7
b)
$5
45.
What do the following acronyms stand for: JUMP
a)
Just upgrade my phone
b)
Just upgrade my plan
46.
What do the following acronyms stand for: MRC
a)
Monthly Recurring Charges
b)
Monthly Refund Charges
47.
What do the following acronyms stand for: MI
a)
Mobile Internet
b)
Mobile International
48.
What do the following acronyms stand for: PDP
a)
Premium Device Protection
b)
Personal Device Protection
49.
What do the following acronyms stand for: EIP
a)
Equipment Installment Plan
b)
Equipment Installment Phones
50.
What is ONE?
a)
Out work the Competition No Team Left Behind Every Customer Every Time
b)
Out work the Competition No Team Left Behind Every Commision Every Time
51.
How much data can you use on T-Mobile One before experiencing Data prioritization?
a)
22GB
b)
32GB
c)
28GB
d)
50GB
52.
Finish the Sentence We are the ___________
a)
On-Carrier
b)
The-Carrier
c)
Un-Carrier
d)
T-Mobile Guys
53.
What is the google for T-Mobile Called?
a)
C2
b)
CD
c)
C3
d)
Cornersone
54.
inTouch Commission and bonuses Capped at Max is $1500 A Month before hourly Pay
a)
True
b)
False
55.
How many percent do you make from Accessory?
a)
4%
b)
5%
c)
10%
d)
7.5%
56.
How much do you make for @Work Customers
a)
$5
b)
$7
c)
$10
d)
$2
57.
What Site do you go to E-Learning
a)
Quick View
b)
T-Mobile Web Mail
c)
Cornerstone
d)
T-Mobile.com
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