It is the emotional or feeling segment of an attitude.

It is an intention to behave in a certain way toward someone or something.

What are the main components of Attitudes?

"I dislike my bos!" Which components of an attitude involve?

"My supervisor gave a promotion to a cowoker who deserved it less than me. My supervisor is unfair." This represent ____ component of an attitude.

"I'm looking for other work; I've complained about my bos to anyone who would listen". This involves ____ of an attitude.

Any incompatibility between two or more attitudes or between behaviour and attitudes.

You know cheating on your income tax is wrong, but you fudge the numbers a bit every year and hope you're not audited. This is known as ____.

It is a positive feeling about one's job resulting from an evaluation of its characteristics.

What are the responses to dissatisfaction at the workplace?

The ___ response including suggesting improvements, discussing problems with supervisors and undertaking some forms of union activity.

The ___ response passively allows conditions to worsen and includes choronic absenteeism, reduced effort and increased error rate.

Dissatisfaction expressed by passively waiting for conditions to improve is ___.

Inconsistency between the emotions people feel and the emotions they project is known as ___.

An employee expresses organizationally desired emotions during interpersonal transactions at work is known as ___.

Job satisfaction is ____ to job performance.

Satisfied employees increase customer satisfaction because :

The following are three types of organizational commitment:

Which of the following is true concerning job satisfaction?

It is an emotional attachment to the organization and a belief in its values.

The perceived economic value of remaining with an organization in compared to leaving it.

An obligation to remain with the organization for moral or ethical reasons.

You might feel that you should remain with your organization because it has invested money in your training or it paid for your diploma fees. This is known as ___ commitment.

I just ignore everything in that company even worse thing or good things happens. This is an example of ___ response to job dissatisfaction.

I will discuss with my boss and give opinion how to improve my works satisfaction. This is an example of ___ response to job satisfaction.

I will wait and hope that things will improve in my company. This is an example of ___ response to job dissatisfaction.

Identifying with the job, actively participating in it, and considering performance important to self-worth.

Which is the desire to reduce the dissonance ?

Which of the following is a generic term that covers a broad range of feelings that people experience?

________ refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus.

Katherine Connor started her day with a cup of coffee while reading the newspaper. However, something about the day makes her feel low. When she reaches the office, she feels upset and distracted from work although she cannot pinpoint a reason for feeling this way. She continues to feel upset and distracted through the rest of the day. Which of the following is she most likely to be experiencing?

Jane Hastings recently joined her first job as a communication executive and is working on creating press releases for an upcoming campaign. The campaign is getting launched publicly in the next week and Hastings will need to interact with the media and give sound bites on the issue. This is the first time she will be interacting with the press and she is experiencing emotions of anxiousness, nervousness, and stress. Which of the following mood dimensions is she experiencing?

Which of the following is true about emotions?

Which of the following is an example of a sedentary activity that does not play a crucial role in increasing positive mood?

________ refers to inconsistencies between the emotions people feel and the emotions they project.

Surface acting deals only with ________ emotions.

Which of the following statements is true regarding emotional intelligence (EI)?

Green Earth, an environmental organization in Oklahoma, recently recruited Phyllis Galvan as a project coordinator. Galvan's manager has noticed that ever since she has joined, she has been extremely positive about her work and takes up challenges without complaining. In addition, she maintains a positive ambience by helping colleagues and smiling at everyone she interacts with. Her behavior has had a positive effect on her colleagues, who have started behaving in a similar manner. Which of the following concepts is demonstrated in this example?

3. ________ refers to evaluative statements or judgments concerning objects, people, or events.

4. Which of the following is a characteristic of emotions?

A broad range of emotions that people experience refers to,

Intense feelings that are directed at someone or something refers to

It caused by specific event or situations, brief duration, accompanied by distinct facial expressions refers to

The cause is often general and sometimes unclear, last longer, not indicated by distinct expression. It refers to

Sources of emotions are the following except?

It is a situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work refers to

A situation in which an employee must project one emotion such as cheerful while simultaneously feeling another. This refers to

An individual’s actual emotions

Is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth.

The ability to sense how others are feeling or recognize others’ emotions. You know when your friends are in trouble and feel sympathy for them.

Which of the following is a generic term that covers a broad range of feelings that people experience?

Which of the following statements is true regarding emotions?

There are 6 universal emotions: Surprise, Hate, Fear, Anger, Sadness, & Happiness.

________ is an emotion that falls into the category of high positive affect.

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Surface acting deals with felt emotions rather than displayed emotions.

____ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information