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WorksheetsPA+ Reviewer
Total questions: 11
Worksheet time: 11mins
Name
Class
Date
1.
This is a free service that offers online banking customers the ability to perform limited functions and access their account information using an iOS or Android application and / or a Mobile Website.
a)
Credit Wise
b)
Capital One Mobile Banking
c)
Capital One Wallet
d)
Capital One App
2.
________ is a free credit monitoring tool that provides you access to your credit score and other helpful tools like Credit Simulator and Credit Alerts.
a)
Credit Tracker
b)
Credit One
c)
Credit Wise
d)
Capital One Credit
3.
Second Look is a free service that monitors your Capital One accounts and notifies you each time potentially unwanted or inaccurate charges are applied including:
a)
Duplicate charges, auto-renewing subscriptions, and even increases in recurring charges
b)
Auto-renewing subscriptions, Annual Membership fees and even increases in recurring charges
c)
Duplicate charges, past due fees, and even increases in recurring charges
d)
Auto-renewing subscriptions, Annual Membership fees and even increases in recurring charges
4.
This is a new kind of bank, one that's built on digital tools and human connections.
a)
EASE
b)
Capital One Bank
c)
Capital One mobile Banking
d)
Capital One Café
5.
True or False: Using your Capital One Wallet, you can temporarily lock Capital One 360 debit cards and credit cards, such as Quicksilver and Venture, if lost or misplaced, and easily turn them back on.
a)
TRUE
b)
FALSE
6.
True or False: You can Add/delete email, phone, address info using your Capital One Mobile App.
a)
FALSE
b)
TRUE
7.
What is ENO?
a)
A Virtual Assistant bought by Capital One to text our customers
b)
A Virtual Assistant developed by Capital One
c)
A chatbot that helps manage your money by texting in a conversational way
d)
A chatbot that helps you text in a conversational way
8.
Who is Alexa?
a)
An intelligent personal assistant developed by Amazon
b)
Virtual Assistant developed by Capital One
c)
A Virtual Assistant bought by Capital One to text our customers
d)
A chatbot that helps manage your money by texting in a conversational way
9.
This app could aid personal finance management and drive credit profile improvement for the customer.
a)
Machine Learning
b)
Capital One Wallet
c)
Capital One Online Banking
d)
Capital One Mobile App
10.
True or False: If a customer wants to lock or unlock their card, we can recommend they try using the capital One Mobile Banking App.
a)
FALSE
b)
TRUE
11.
A technology that Capital One use that provides the next level insight we need to help real time decisions of predictions around how we identify fraud, reduce risks and better serve our customers. It enables computers to look for hidden patterns or apply human like processing at a massive scale.
a)
Second Look
b)
Machine Learning
c)
Look Back
d)
LSRP
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