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WorksheetsProfessionalism
Total questions: 17
Worksheet time: 9mins
Name
Class
Date
1.
Lydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with the rule. What should Lydia do?
a)
Comply with the rule and wear appropriate shoes.
b)
Start a petition
c)
Wear shoes of any color she desires
d)
Quit her job
2.
In what way can an employee demonstrate commitment?
a)
By reminding a co-worker that they have to finish a task
b)
By staying late to help a co-worker finish a difficult task
c)
By getting to work late every day
d)
By performing a task half-heartedly
3.
Which of the following demonstrates responsibility?
a)
Admitting to a mistake
b)
Lying about an error
c)
Procrastinating
d)
Taking extended lunch breaks
4.
When is it acceptable to be dishonest in a professional setting?
a)
When it benefits the employee
b)
When it benefits the client
c)
When it benefits the supervisor
d)
It is never acceptable to be dishonest.
5.
How should employees behave during interactions with clients and co-workers?
a)
Professionally
b)
Opinionated
c)
Judgmentally
d)
Disrespectfully
6.
What is NOT involved in the process of exchanging messages?
a)
Listening
b)
Sharing information
c)
Receiving feedback
d)
Being persuasive
7.
The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?
a)
Is this the best solution for me?
b)
Is this the best solution for the entire team?
c)
Is this the best solution for the management?
8.
Adrian uses the problem solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?
a)
Repeat the unsuccessful strategy
b)
Evaluate the results and create a new solution.
c)
Give up and let someone else fix the problem.
9.
Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?
a)
Prioritize tasks
b)
Do not schedule any breaks
c)
Plan personal business during the work day
d)
All of the above
10.
When solving a problem in a group situation, which of the following traits should be demonstrated?
a)
Compromise
b)
Independence
c)
Stubborness
d)
Inflexiblity
11.
Which of the following is the best method for communicating team goals?
a)
Post the handouts on a bulletin board
b)
Discuss goals in a group meeting
c)
Discuss the goals in meetings with one team member at a time
d)
E-mail the goals to everyone on the team
12.
You are on a quality control team that has been working long hours correcting problems with a new product. Because of the long hours, team morale is low and they are all complaining to each other. What should you do?
a)
Tell the other members they should complain to the manager
b)
Be understanding to the team's complaints, but say the work has to be done and it will be done soon
c)
The long hours are tough; so join in the complaining to fit in with the team.
d)
Tell the other members you are not a complainer and don't want to hear it.
13.
You've been asked to fix a design team made up of experienced and motivated professionals. You notice the team argues a lot about design ideas. You also notice the team leader is extremely talented but controlling. What would you recommend?
a)
Since there is conflicts in the team, replace some members with less experienced people who won't argue
b)
Since the team leader has an autocratic leadership style, he should put a stop to the arguing.
c)
Since the conflicts mostly occur at meetings, reduce the number of meetings.
d)
Since the members are motivated, replace the leader with someone who has a more laissez-faire leadership style.
14.
What is the first thing you should do if you wanted to become a leader on a team?
a)
Take control and make decisions
b)
Present a good example with hard work
c)
Hold frequent meetings with members
d)
Define a team identity
15.
A team member is out sick and she has a presentation to make. You gather her presentation material and do the presentation yourself. What type of role are you taking on the team?
a)
Challenger
b)
Chameleon
c)
Implementer
d)
Generator
16.
What is required of all conflict resolution strategies?
a)
Superiority
b)
Criticism
c)
Quick action
d)
Compromise
17.
You are on a quality control team that has been working long hours correcting problems with a new product. Because of the long hours, team morale is low and they are all complaining to each other. What should you do?
a)
Tell the other members they should complain to the manager.
b)
Be understanding to the team's complaints, but say the work has to be done and it will be done soon
c)
The long hours are tough; so join in the complaining to fit in with the team.
d)
Tell the other members you are not a complainer and don't want to hear it.
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