WorksheetsChapter 3
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
Which of the following front office activities are included in the arrival stage of the guest cycle?
a)
Reservation and pre-registration functions
b)
Reservation and registration functions
c)
Registration and rooming functions
d)
Rooming and guest services functions
2.
Which of the following is a primary front office concern during the occupancy stage of the guest cycle?
a)
a. Security
b)
b. Account settlement
c)
c. Room assignment
d)
d. Coordinating guest services
3.
The largest single charge on a guest account is normally for:
a)
a.The guestroom
b)
b. Food and beverage
c)
c. Room service
d)
d. Transportation
4.
During what stage of the guest cycle does a front office desk agent post late charges?
a)
a. Pre-arrival
b)
b. Arrival
c)
c. Occupancy
d)
d. Departure
5.
Which of the following activities occurs during the arrival stage of the guest cycle?
a)
a.Creating a group block
b)
b.Identifying method of payment
c)
c.Posting guestroom charges
d)
d.Settling guest accounts
6.
Job growth worldwide in hospitality and tourism is estimated at _________ percent.
a)
a. 10%
b)
b. 8%
c)
c. 5%
d)
d. 12%
7.
The money left after necessities such as food, housing, and clothing have been paid for is called:
a)
a. Discretionary Income
b)
b. Disposable Income
c)
c.Disappointing Income
d)
d. Dependable Income
8.
Respecting and valuing the diversity of today's traveling public requires an understanding of ________________ and _____________ to make it easier to manage.
a)
a. Country guest is traveling from and country traveling to
b)
b. Guest's ethnic origin and social status
c)
c. Country guest is traveling from and reason for visit
d)
d. Guest's travel history and budget
9.
Respecting and valuing the diversity of today's traveling public requires an understanding of ________________ and _____________ to make it easier to manage.
a)
a. Refer the guest to another location where a five-star spa resort exists.
b)
b. Determine what the guest finds desirable about spa resorts.
c)
c. Recommend a four-star resort. There's not that much difference.
d)
d. Apologize and tell the guest you cannot help him or her
10.
The flow of business can be divided into a four-stage ___________ .
a)
a. Guest cycle
b)
b. Business cycle
c)
c. Sales cycle
d)
d. Management cycle
100 %
