NEW
Font size
S
M
L
XL
WorksheetsQuiz 2 Analysing Performance Data
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
Qualitative data is information that relates to how a customer perceives the quality of customer service they have received?
a)
True
b)
False
2.
Quantitative data is information that relates to facts that can be presented in numerical formats?
a)
True
b)
False
3.
Which of these would be considered QUALITATIVE data?
a)
8 out of 10 cats prefer Whiskers
b)
65% of customers rated you as excellent
c)
Customers prefer quick response to lower price
d)
There was a 27% increase in complaints last month
4.
Which of these statements is considered QUANTITATIVE data?
a)
Customers prefer to talk to a person not a machine.
b)
Customers want more choices of products.
c)
Customers want to put in less effort when they do business with you.
d)
Sales increased by 32% last quarter.
5.
Qualitative data is relative as perspective can differ from person to person. e.g. Is the man tall? Yes if you are short, No if you are taller.
a)
True
b)
False
6.
Quantitative data does not allow a company to understand why something has improved or declined in quality?
a)
True
b)
False
7.
Quantitative data helps an organisation to...?
a)
Understand strength of feeling.
b)
Spot trends.
c)
Know why customers are not returning.
d)
identify areas for improvement.
8.
If a customer sends a complaint email explaining what went wrong and why they are unhappy, this is classed as...?
a)
Qualitative Data
b)
Quantitative Data
9.
Which of these methods of gathering data is mainly qualitative?
a)
Customer comment card.
b)
Sales figures.
c)
Training evaluation/performance out of 10
d)
Complaints figures.
10.
Which is better at understanding why quality has reduced or increased?
a)
Quantitative.
b)
Qualitative.
Reset
