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WorksheetsResidents Processes (Day 4)
Total questions: 13
Worksheet time: 7mins
Randy reserved the pool for his birthday party. The day of his party there was a thunder storm and the pool was closed. Randy inquired about a refund. What can we do for Randy?
Add a Credit to his ledger
Add a Charge to his ledger
Apologize profusely
Inform Randy that he can use the pool on his birthday next year for free!
True or False: You can only split a payment 10 times.
True
False
A leasing agent received a check and entered it into the system under the wrong resident. Which is the best course of action for the leasing agent to take?
Cancel the payment and issue a refund
Keep the payment as is, and issue a credit to the resident's ledger
Reassociate the payment.
Split the payment between the residents.
Joyce needs to pay her rent online, but forgot her resident portal login password? Where can I go to reset this for her?
Joyce's resident profile.
Under my dashboard.
AR payments.
Prospect Portal
What does RUBS stand for?
Resident Utility Billing Service
Ratio Utility Billing System
Resident Understanding Blindfold system
Complete this sequence Resident Portal > _____> Zion's Bank>_______> Resident's bank > Zion's bank > Property bank
Entrata, Resident's bank
Entrata, Federal Reserve
Federal Reserve, Zion's bank
When can you void a payment?
24 hours after payment is made.
48 hours after payment is made.
Before 2:00 pm MT.
Before 3pm MT.
Where can Resident's payments be found in Entrata?
Accounting > AR Payments
Residents > AR Payments
Setup> Company> Payments
Dashboard > Delinquency
Which team at Entrata oversees the payment process?
Accounting
Merchant Services
Consulting
The property can login to a resident's portal as long as the User
is a property manager
has business being there
has permission
Where would you locate the approvals for classified submitted through Resident Portal?
Settings
Residents > All Residents
Resident Profile
Dashboard
Echeck would be considered a ____________ payment
Debit
Credit
