WorksheetsDGTL : Are you a DIGI Expert? Quiz 2
Total questions: 9
Worksheet time: 5mins
Name
Class
Date
1.
1. The customer would like to request for a credit limit increase. Which digital feature would help the customer?
a)
Mobile App > Profile Pic > Settings > Request Credit Limit Increase
b)
Mobile Wallet > Profile Pic > Settings > Request Credit Limit Increase
c)
Mobile App > Services Tab > More > Request Credit Line Increase
2.
The customer called in to ask for the phone number of a merchant. Which digital feature can we offer so that we can make it easier for the customer to get the merchant’s contact information?
a)
Capital One wallet App > Services Tab > Transactions > Merchant Location
b)
Capital One Online Banking > Accounts tab > Transactions and Details > Enrich merchant data (+ sign)
c)
Capital One Mobile App > Services tab >More > merchant Location
3.
The customer called in and reported several fraudulent transactions on his credit card. After filing LSRP, the customer remembered that he was supposed to buy some groceries the next day. The customer is in possession of the card. Which digital feature can we offer?
a)
Fraud Alert Notification
b)
Second Look
c)
Fraud Unlock
d)
Creditwise
4.
The customer called in and reported a credit card missing. After filing LSRP, the customer remembered that he will need to order some goods online. Which digital feature can we offer?
a)
Instant Reissuance Feature
b)
Fraud unlock
c)
Second look
5.
The customer called in to dispute auto renewal for an annual subscription. Which digital feature can we offer?
a)
Card Lock
b)
Second Look
c)
Instant Reissuance
6.
The customer forgot online account password. Select which digital feature can help CM in requesting for a password change.
a)
Capital One Online Banking > Forgot Username and Password
b)
Capital One Banking > Services Tab > More > Forgot Password
c)
Capital One Mobile App > Profile Pic > Settings > Request to Reset Password
7.
The customer is very hands on in managing his account and wants to review the statements every month before making the payment and was adamant that he does not want to setup autopay. Which digital offer allows the customer to review all transaction in detail and will enable him to make a payment?
a)
Capital One Online Banking > Accounts tab > Statements and Documents
Payments tab > Make a payment
Payments tab > Make a payment
b)
Capital One Mobile App > Statement Screens
Paybill
Paybill
c)
Capital one online banking > Payments tab > Manage Auto pay
d)
Both A & B
8.
The customer is transacting with a merchant that only accepts cash. The customer never requested for a pin in the past and does not wish to wait for the pin to be sent to him in the mail. Which digital feature can you offer to generate a pin real-time.
a)
Capital One Mobile App> Profile Pic > Settings > Request PIN
b)
Capital one online banking > Services tab > More > Get a cash advance / Request PIN
c)
Capital One Online Banking > Services Tab > More > Request PIN
9.
The customer had a late payment due to incorrect account information. Which digital feature can we offer?
a)
Capital One Online Banking > Payments > Manage Auto Pay
b)
Capital One Online Banking > Services Tab > More > Request Auto Pay
c)
Capital One Mobile App> Profile Pic > Settings > Request Auto Pay
100 %
