WorksheetsNavigating a Phone Menu
Total questions: 10
Worksheet time: 50mins
Name
Class
Date
1.
Press 1 for store hours
Press 2 for directions
Press 3 for pharmacy
Press 4 for the deli
Press 5 for grocery
Press 0 for the operator
Press 2 for directions
Press 3 for pharmacy
Press 4 for the deli
Press 5 for grocery
Press 0 for the operator
a)
1
b)
3
c)
0
d)
5
2.
Press 1 for hours and location
Press 2 to order takeout
Press 3 for catering
Press 4 for a manager
Press 5 for all other questions
Press 2 to order takeout
Press 3 for catering
Press 4 for a manager
Press 5 for all other questions
a)
1
b)
2
c)
4
d)
5
3.
Press 1 for stocking
Press 2 for billing
Press 3 for human resources
Press 4 for delivery
Press 5 for operator
Press 2 for billing
Press 3 for human resources
Press 4 for delivery
Press 5 for operator
a)
1
b)
2
c)
3
d)
4
4.
Hi. Thanks for calling Walgreens.
Para continuar in espanol oprima 9. Now just say pharmacy, cosmetics, photos, or say help me with something else.
Para continuar in espanol oprima 9. Now just say pharmacy, cosmetics, photos, or say help me with something else.
a)
9
b)
pharmacy
c)
something else
d)
cosmetics
5.
Thank you for calling Lowes.
Para continuar in Espanol oprimatres.
For directions press 1.
For store hours press 2.
To reach a department directly press 5.
To speak with the operator press 0.
Para continuar in Espanol oprimatres.
For directions press 1.
For store hours press 2.
To reach a department directly press 5.
To speak with the operator press 0.
a)
1
b)
2
c)
5
d)
0
6.
Thank you for calling your local Walmart.
For the pharmacy, press 1.
For electronics, press 2.
For pickup, press 3.
For deli, press 4.
To speak to an associate, press 5.
To repeat press *
For the pharmacy, press 1.
For electronics, press 2.
For pickup, press 3.
For deli, press 4.
To speak to an associate, press 5.
To repeat press *
a)
*
b)
2
c)
3
d)
5
7.
Thank you for calling Home Depot.
For store hours and directions press 1.
If you know the 3 digit extension of the person you are trying to reach press 2.
To speak to an associate in one of our store departments press 3.
If you are calling about an installation press 4.
To reach a customer service associate press 0.
To repeat this menu press 9
For store hours and directions press 1.
If you know the 3 digit extension of the person you are trying to reach press 2.
To speak to an associate in one of our store departments press 3.
If you are calling about an installation press 4.
To reach a customer service associate press 0.
To repeat this menu press 9
a)
3
b)
2
c)
4
d)
0
8.
Thank you for calling Sears. Your call may be monitored for quality assurance. You can talk to me like a person. So tell me, in detail, how can I help you?
a)
Manager
b)
Billing
c)
Departments
d)
Jobs
9.
Good morning. Thank you for calling Jewel-Osco.
For store hours and location press 1.
For the meat department press 2.
For the bakery press 3.
For the deli press 4.
For the pharmacy press 5.
For customer service and all other departments press 0
For store hours and location press 1.
For the meat department press 2.
For the bakery press 3.
For the deli press 4.
For the pharmacy press 5.
For customer service and all other departments press 0
a)
2
b)
4
c)
0
d)
1
10.
Hi. Thanks for calling Target.
Para continuar in Espanol oprima 7.
For store hours please visit Target.com or download the app.
For the pharmacy press 1
For electronics press 2
For the store operator press 0 or please wait.
Para continuar in Espanol oprima 7.
For store hours please visit Target.com or download the app.
For the pharmacy press 1
For electronics press 2
For the store operator press 0 or please wait.
a)
7
b)
4
c)
0
d)
1
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