WorksheetsChapter 7 Communication
Total questions: 19
Worksheet time: 7mins
When you identify with the thoughts and feelings of another person you are using;
sympathy
diversity
empathy
partiality
Buzzwords or technical language (like mis en place or dupe) should only be used if the listener knows the meaning. These words are examples of
semantics
jargon
tone
predjudice
This type of communication provides immediate feedback
interpersonal
professional
written
orginazational
What part of written communication is used to get the readers attention?
introduction
body
conclusion
If you had to write an apology letter what should you NOT...
read it aloud to see if it flows smoothly
keep the letter short and to the point
check for spelling and gramemr errors
use slang to communicate with the reader
The average person spends how much of their day communicating?
10%
25%
50%
75%
An example of a gesture to indicate you agree with a speakers point of view?
looking away from the speaker
checking your cell phone
nodding
avoid eye contact
is an example of
When a caller has to be be put on hold or has been on hold for a long time it would be most appropriate to
ask if they want to leave a message
transfer the call when you get a chance
keep them on hold till you can talk
keep asking them if they want to hold
An organizational communication to its employees is an example of
mission statment
vision statemnt
LOL or C U tmro are examples of
formal communication
text-ese
effective communication
tone of a message
If you were talking to a waiter and they lean toward you this most likely means
they agree
they are interested
there back hurts
they have empathy
In the kitchen we might say, "drop the entree", meaning start cooking an order or "expo" for the expediter position, these are examples of
jargon or technical language
semantics
tone
slang
Making eye contact with a speaker is an example of effective listening but in Japan eye contact is considered
good communication
rude and agressive
a sign of respect
an invitation to shake hands.
Why smile when talking on the phone?
in case the manager is watching
makes you talk faster
makes your voice sound more pleasant
to look more attractive
Semantics is defined as
what words mean
what words sound like
how words are spelled
how words make you feel
"thinking outside the box" is an example of
buzzwords
technical language
slang
