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WorksheetsCosmetology Ch 31: On the Job
Total questions: 26
Worksheet time: 52mins
Name
Class
Date
1.
In searching for a salon, it is important to find one that _______.
a)
pays the highest wage
b)
matches your preferences
c)
expects minimum performance
d)
requires no license
2.
A new graduate is likely to begin with an entry-level job that __________.
a)
requires performing services for which the graduate is not licensed
b)
can only be performed by those with more skills and experience
c)
is unpaid for a year or as otherwise specified by a contract
d)
involves services that are not necessarily the graduate’s first choice
3.
What is an important difference between cosmetology school and working in a salon?
a)
Cosmetology school is a more forgiving environment.
b)
Cosmetology school is less flexible.
c)
Rescheduling is easier in salons.
d)
Salons offer more opportunities to fix mistakes or misjudgments.
4.
In any service industry, putting clients first is __________ .
a)
secondary
b)
risky
c)
overrated
d)
required
5.
Being punctual at work is respectful to your clients and _____.
a)
neighboring establishments
b)
their friends
c)
your coworkers
d)
your extended family
6.
In the salon, striving to help, pitching in, sharing knowledge, and being positive are all signs of being a __________.
a)
competitive colleague
b)
boss’s pet
c)
team player
d)
good client
7.
What should be included in a job description?
a)
Duties and responsibilities
b)
Personal budgets
c)
Calendar of activities
d)
Schedule of time off
8.
The most reliable way to be compensated in an entry-level position is _____.
a)
hourly salary
b)
commission
c)
cash only
d)
by month
9.
Compensation with base pay and a percentage of sales is called _____.
a)
tips plus salary
b)
retail plus tips
c)
salary plus commission
d)
commission only
10.
In addition to your regular compensation, your tips are ______.
a)
taxable up to $400
b)
reported as income
c)
declared but not taxed
d)
not taxed at all
11.
Feedback on job performance is commonly given through ____ .
a)
performance evaluations
b)
job referrals
c)
coworker critiques
d)
office pools
12.
Choosing a role model who has the qualities you would like to develop_______ .
a)
may be limiting
b)
diminishes your individuality
c)
may increase competition
d)
helps improve performance
13.
Not repaying a loan is called ____.
a)
defaulting
b)
barreling
c)
crediting
d)
maximizing
14.
A good method of estimating income and expenses is through a _______ .
a)
mortgage
b)
budget
c)
tax return
d)
retirement plan
15.
Increasing service prices is one way to _____.
a)
drive clients away
b)
reduce your income
c)
increase your income
d)
appear elite
16.
Another term for upselling services is_____ .
a)
service increases
b)
ticket upgrading
c)
service ticketing
d)
ticket upselling
17.
To become a proficient salesperson, you must be familiar with the products being sold, adapt your approach to the client, and be __________.
a)
aggressive
b)
persistent
c)
forceful
d)
confident
18.
Once the client has decided to buy, ______.
a)
start making jokes
b)
sigh deeply
c)
quit selling
d)
try to sell another product
19.
The steady customers whom you serve on a regular basis are considered your _____.
a)
preferred friends
b)
personal patrons
c)
fundamental clients
d)
client base
20.
Scheduling a client for a future service before he or she leaves the salon is known as______ .
a)
rebooking
b)
networking
c)
marketing
d)
selling
21.
The common range for commissions is _____.
a)
15-20%
b)
20-30%
c)
25-60%
d)
50-80%
22.
The 1st reality when you are in a service business is that your career revolves around ______.
a)
serving your clients
b)
making a profit
c)
making yourself happy
d)
helping your coworker
23.
Being a good team player includes ______.
a)
focusing on your own work
b)
withholding your knowledge
c)
refusing to be subordinate
d)
striving to help others
24.
When is the best time to think about getting your client back into the salon?
a)
before they arrive at the salon
b)
while they are still in the salon
c)
just after they leave the salon
d)
several days after the leave the salon
25.
There are serious consequences for not reporting cash tips as income including fines and potentially jail time as well as ___.
a)
raising your social security retirement income
b)
decreasing your borrowing power
c)
raising the Bureau of Labor's endoresment of cosmetology being a sustainable industry
d)
increasing your employer match to your 401(k) savings account
26.
Which of these is a recommended method of increasing your income?
a)
lowering your prices
b)
spending more money
c)
retailing less
d)
working more hours
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