Kinesics, haptics, physical appearance, artefacts, environmental factors, chronemics, __________, proxemics and paralanguage are the nine forms of non-verbal behaviour.

Mr. Low received a letter from a customer giving negative feedback about a product she bought from his company. This type of business letter is known as letter of ______.

Nur is preparing a resume to apply for a job advertised online. She is listing her employment history in reverse chronological order. This piece of information shall be placed under the ______ section.

To overcome anxiety and feel more confident when presenting, one should do the following except ______.

When we communicate using electronic mail, it is important that we abide by proper _______ to ensure good online behaviour.

Excel Berhad is facing financial difficulties. The Chief Financial Officer (CFO) decides to inform all staff via a memorandum that salary payment for the next three months will be delayed. The "decision to inform" is the _______.

________ refers to the minimum number of people entitled to be present at a meeting so that the meeting will be transacted validly.

A janitor in his uniform carrying a mop and a lawyer attired in black and white carrying a briefcase are examples of non-verbal behaviours called _______.

Neinei always has negative thoughts of herself, both physically and mentally. She sees others as better than herself. These are signs that she is suffering from _______.

In a meeting, the secretary could not record the minutes accurately because of the loud construction work noise nearby. He is experiencing _______ noise.

A particular route used to transmit a message from sender to receiver is called _______ of communication such as a notice board or the telephone.

After Ghajen presented his business proposal to his international associates in the meeting room, there was total silence. Ghajen felt unhappy as he knew he had received ______.

When Andi's workers highlight work issues to him, he usually listens to them, accepts certain information and ignores the rest of information which does not appeal to him. He engages in ________.

"Hello, Centre for Diploma Programme, Multimedia University. Bobby speaking. May I help you?" - What scenario is this?

Haptics refer to body position and body motions including facial expressions.

Interpersonal communication happens between at least two individuals on a personal level.

Two technical terms used to describe problems or breakdowns in communication are disturbance and distortion.

Verbal business messages require a structure and strict compliance to formality.

A person who appears egotistical and arrogant is likely to be an over-confident person.

Keeping paragraphs short when writing a business message will not improve readability of the message.

In writing a resume, you need to include only one referee.

In electronic mail, messages written in capitals, bold and underlined will help to grab the recipient's attention.

Distributive negotiation ultimately results in win-lose outcome where only one party benefits from the negotiations.

In meeting terminologies, the word 'amendment' is a proposal to alter a motion which has been submitted to a meeting by adding, inserting or deleting some words.