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WorksheetsGolf Admin Quiz 1
Total questions: 80
Worksheet time: 2hrs 28mins
Name
Class
Date
1.
What's a benefit of centralization?
a)
Better control
b)
Motivating
c)
Ease pressures on senior government
d)
None of the above
2.
What's a benefit of decentralization?
a)
Better control
b)
Cuts costs
c)
Improves morale
d)
None of the above
3.
Grouping jobs on the basis of product or customer flow
a)
product
b)
process
c)
customer
4.
Grouping jobs on the basis of territory or geography
a)
Functional
b)
Geographical
c)
process
5.
The legal representative of a company's stockholders
a)
Board of directors
b)
Chief executive officer
c)
Organizational chart
d)
Tall structure
6.
The most important executive in a company
a)
Flat structure
b)
Chief executive officer
c)
Team structure
d)
Organization chart
7.
An organization that has many levels with small spans of management
a)
Flat Structure
b)
Team structure
c)
Tall structure
d)
Organization chart
8.
Brings together people with different skills in order to meet a particular objective
a)
Team structure
b)
Chief executive officer
c)
Board of directors
d)
Tall Structure
9.
In this organization authority originates at the top and moves downward in a line.
a)
Matrix organization
b)
Team organization
c)
Line and staff organization
d)
Line organization
10.
During the growth through creativity stage,
a)
Entrepreneurs with new ideas create products or services for which there is a market.
b)
Managers use the products of competing companies to produce retail sales.
c)
Managers create written policies, procedures, and plans.
d)
Managers set up financial controls, which determine how much each department can spend.
11.
In the growth through delegation stage,
a)
Businesses delegate more responsibility to lower-level employees.
b)
Businesses focus on short-term matters to address human resources issues.
c)
Businesses enjoy the freedom to plan new products without worrying about competition.
d)
Businesses create written policies, procedures, and plans.
12.
A _____________ is an organized group of people appointed to consider or decide upon certain matters.
a)
Committee
b)
Board of directors
c)
Line function
d)
Marketing
13.
The legal department serves a ________________ in advising and supporting line functions within an organization
a)
Staff function
b)
Board of dictectors
c)
Function
d)
Marketing
14.
______________ involves product development, pricing, distribution, sales, and advertising.
a)
Function
b)
Committee
c)
Staff function
d)
Marketing
15.
Organizing a company by _________ sometimes hurt a company because conflicts may develop between departments with different goals.
a)
Board of directors
b)
Function
c)
Committee
d)
Mrketing
16.
In a small business, the ______________ may consist entirely of family members.
a)
Committee
b)
Staff function
c)
Board of directors
d)
Line function
17.
An organization is a systematic grouping of individuals brought together to accomplish
a)
purpose
b)
regulation
c)
behavior
d)
goal
18.
Who produces an organization's goods and services
a)
top management
b)
supervisors
c)
middle managers
d)
operative employees
19.
Who develops the methods for achieving goals and objectives
a)
top management
b)
middle managers
c)
supervisors
d)
operative employees
20.
Who is responsible for establishing and achieving the goals of a department
a)
middle managers
b)
top management
c)
supervisors
d)
operative employees
21.
Refers to accomplishing goals and objectives effectively and efficiently
a)
social responsibility
b)
management process
c)
adaptive organization
d)
networking
22.
Formal Structures are
a)
undefined tasks not in job description which are carried out in smaller companies
b)
clearly defined and organized in large businesses and are described visually
c)
both are true
d)
neither are true
23.
Assembly line workers are an example of
a)
span of control
b)
chain of command
c)
work specialization
d)
none of the answers are correct
24.
This leader encourages group members to participate but retains the final say over the decision-making process. This type of leader encourages ideas, thoughts, and beliefs.
a)
Autocratic
b)
Democratic
c)
Laissez-Faire
25.
This leadership style can be effective in situations where group members are highly qualified in an area of expertise. Everyone can get the job done. All workers have equal power, skills and knowledge.
a)
Autocratic
b)
Democratic
c)
Laissez-Faire
26.
This leader offers guidance to the group, but also participates in the group and allows input from others.
a)
Autocratic
b)
Democratic
c)
Laissez-Faire
27.
_____ defines the fundamental purpose of a company.
a)
mission
b)
vision
28.
Which one outlines what a company wants to be?
a)
mission
b)
vision
29.
Brandon lives in the hot Nevada desert where extreme weather conditions dictate what types of products he purchases. Which method would marketers be conscious of when promoting their merchandise in the region where Brandon lives?
a)
Behaviorial
b)
Psychographic
c)
Demographic
d)
Geographic
30.
Which market segmentation method is selected when classifications of age, gender, income, or family size is utilized.
a)
Behaviorial
b)
Psychographic
c)
Demographic
d)
Geographic
31.
The ability to influence a group toward the achievement of goals - is a:
a)
Management asset
b)
Leadership asset
c)
none of both
d)
both
32.
The Trait Theories of Leadership assume that inidividuals are
a)
born to be alive
b)
Born to be wild
c)
Born to lead
d)
bored to lead
33.
which of the following are the four correct functions of management?
a)
planning, organizing, staffing, and leading
b)
controlling, planning, organizing, staffing
c)
organizing, planning, staffing, leading
d)
staffing, organizing, planning, leading
34.
which function of management decides the goals and objectives for the company?
a)
staffing
b)
leading
c)
organizing
d)
planning
35.
Which function of management involves an effort to direct and lead people to accomplish the planned work of the organization.
a)
controlling
b)
implementing
c)
leading
d)
staffing
36.
Which function of management involves duties associated with obtaining, preparing, and compensating people who work for business.
a)
controlling
b)
organizing
c)
leading
d)
staffing
37.
Sylvia is a manager at an accounting firm. She is designing a four-step process based on the functions of management. If Sylvia wanted to ensure that each step in her team management process builds upon the step before it, how should she order the functions of management?
a)
Plan, Distribute, Mobilize, Lead
b)
Organize, Staff, Lead, Check
c)
Plan, Organize, Lead, Control
d)
Plan, Staff, Organize, Control
38.
Which of the following is NOT a way to foster an ethical work environment?
a)
Hire ethical employees
b)
Publish codes of ethics
c)
Create a self-defense environment
d)
Create a culture of ethics
39.
A company structure in which the reporting relationships are set up as a grid, rather than in the traditional hierarchy:
a)
Functional
b)
Divisional
c)
Matrix
d)
Circular
40.
This study was conducted with Western Electric Company workers, and found that monetary incentives and good working conditions were generally less important in improving employee productivity than giving employees a sense of belonging and decision making in the organization:
a)
Maslow's Hierarchy of Wants Study
b)
Hazelworth Study
c)
Taylor's Theory XYZ Study
d)
None of these
41.
A competitive strategy by which a company creates a low cost of operating within an industry:
a)
Cost leadership
b)
Cost competitorship
c)
Cost advantage leader
d)
Cost breaker
42.
Managers with the functional title of directors or general managers are usually in this level of mana
a)
lower level management
b)
middle level management
c)
upper level management
d)
none of these
43.
A company's mission statement usually does which of the following?
a)
An outline of the fundamental purpose of the organization
b)
Specifies short term statements detailing how to achieve the organizations goals
c)
Outlines why the organization exists and where it is trying to go
d)
Identifies the broad, long term accomplishments an organizaiton wishes to attain
44.
This is the process of determining the major goals, policies, and strategies for obtaining and using the organizations' resources to achieve goals
a)
SWOT Analysis
b)
Mission Statement
c)
Vision Statement
d)
Strategic Plan
45.
Leadership is a(n) _______________ .
a)
Right
b)
Privilege
46.
Leadership involves _________ human behavior so that an individual or team reaches their true potential or attains their desired goal.
a)
directing
b)
pushing
c)
pulling
d)
influencing
47.
A leader must never admit mistakes.
a)
True
b)
False
48.
which is the most important feature of leadership
a)
service
b)
power
c)
prestige
d)
advancement
49.
leadership is based on
a)
trust
b)
power
c)
authority
d)
good humour
50.
_______ is hopefulness and confidence about the future or the successful outcome of something
a)
Integrity
b)
Listening
c)
Empathy
d)
Optimism
51.
_________ is the quality of being honest and having a strong moral principle.
a)
Empathy
b)
Integrity
c)
Honesty
d)
Vison
52.
A quality that allows an individual to take swift and firm action. To be able to make such decisions, and take such actions, you must also be informed of all available facts.
a)
Decisiveness
b)
Dependability
c)
Initiative
d)
Integrity
53.
The study of individual behavior and group dynamics in organizational settings describes the content of study in:
a)
Organization Theory
b)
Organization Design
c)
Organizational Behavior
d)
Organizational Development
54.
When a manager states, "Mary is an outstanding employee because she has a high need for achievement," the manager is using which explanation for Mary's behavior?
a)
internal
b)
external
c)
interactive
d)
cultural
55.
The role of "Regulation" is to provide...
a)
protection against all kinds of "national" crises
b)
strict rules that nobody likes
c)
rules or directives made and maintained by an authority
56.
The results of strategic planning are goals and strategies that guide the entire business.
a)
True
b)
False
57.
A SWOT analysis involves internal strengths and weaknesses and external opportunities and threats.
a)
True
b)
False
58.
Goals should be stated in broad, non-specific language to make them easier to reach.
a)
True
b)
False
59.
Once standards are set in a department, they should not be revised
a)
True
b)
False
60.
The operating procedures for a corporation.
a)
board of directors
b)
corporate bylaws
c)
policies
d)
franchise
61.
The direction for a business comes from its
a)
mission statement
b)
code of ethics
c)
corporate bylaws
d)
policy manual
62.
The people who make the major policy and financial decisions for a corporation.
a)
board of directors
b)
intermediary
c)
partnership
d)
corporate bylaws
63.
Motivation can be broken down into...
a)
Internal/external
b)
Inner/outer
c)
Intrinsic/extrinsic
d)
Inny/outty
64.
What does the S stand for in SMART goals?
a)
Smart
b)
Specific
c)
Significant
d)
Super
65.
Which of the following statements about decisions is true?
a)
Decisions give you power and control over your life.
b)
Not everyone will make the same decision in the same situation.
c)
Values, resources, and experience can all influence your decisions.
d)
all answer choices
66.
Which of the following is the first step to making a decision?
a)
Consider all possible options.
b)
Make and implement a plan of action.
c)
Identify the decision to be made.
d)
Evaluate the decision, process, and outcome.
67.
Which of the following statements about consequences is not true?
a)
All poor choices lead to negative consequences.
b)
Consequences can have both positive and negative results.
c)
Sometimes we must live with the consequences of our actions for a long time.
d)
A person can have good intentions and make bad choices.
68.
What's another way of saying "milestones"?
a)
long-term goals
b)
short-term goals
c)
goals
d)
consequences
69.
Which of the following influences management culture?
a)
workplace values
b)
the global economy
c)
international managers
d)
the culture of the country where the business is located
70.
________ help direct your actions and guide your decision-making because they give you something to work toward.
a)
Resources
b)
Values
c)
Goals
d)
Standards
71.
Leaders usually start out as ________, and are then promoted into other positions
a)
good employees
b)
good managers
c)
team members
d)
college graduates
72.
Which of the following is NOT a problem solving strategy?
a)
Developing a process
b)
Use of technology
c)
Anticipating problems
d)
Brainstorming
73.
Time Management may NOT lead to which of the following?
a)
Better professional status
b)
Less stress in the workplace
c)
Greater productivity and efficiency
d)
Advanced degrees
74.
Organisational Standards should be written in terms of specific measures for enhancing employee performance?
a)
true
b)
false
75.
The four general measures for measuring employee and work unit performance are cost-effectiveness, quantity, timeliness, and:
a)
flexibility
b)
quality
c)
organisational strategy
d)
teamwork
76.
The number of employees that a supervisor can direct which is affected by the experience, skill level, and level of the supervisor's training is known as
a)
authority
b)
chain of command
c)
work specialization
d)
span of control
77.
Rules based on moral principles about how businesses and employees ought to conduct themselves.
a)
Guidelines
b)
Employee Handbook
c)
Laws
d)
Business Ethics
78.
Supervisors often have non-management duties in addition to their management work.
a)
True
b)
False
79.
The ______ management function involves identifying and arranging the work and resources needed to achieve the goals that have been set
a)
Planning
b)
Implementing
c)
Controlling
d)
Organizing
80.
Which of the following is probably NOT a mid-management job?
a)
Information Technology Manager
b)
Marketin Manager
c)
Vice President of Human Resources
d)
Customer Service Manager
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