WorksheetsBusiness Etiquette Review
Total questions: 35
Worksheet time: 18mins
Name
Class
Date
1.
Listening without interrupting the speaker are examples of........
a)
Netiquette
b)
Business Etiquette
c)
Ethics
d)
Laws
2.
The rules of good workplace manners For example: Listening without interrupting the speaker.
a)
Ethics
b)
Netiquette
c)
Business Etiquette
d)
Manners
3.
__________ describes good Internet behavior.
a)
Ethics
b)
Google
c)
netiquette
d)
Manners
4.
DO NOT USE ALL CAPS! It looks like you are yelling is an email etiquette tip.
a)
True
b)
False
5.
Keep the tone appropriate to the situation.
a)
True
b)
False
6.
Show up for work, Be energetic, listen without interrupting, be dependable are examples of......
a)
Etiquette
b)
Rules
c)
Laws
d)
Netiquette
7.
In what country is throwing documents on a table during a meeting is an insult.
a)
USA
b)
India
c)
Japan
d)
Mexico
8.
__________ the way you sit, stand, turn your head and walk
a)
Ethics
b)
Posture
c)
Tone
d)
Attitude
9.
Which country would find the practice of receiving a gift from a business partner or customer as a bribe
a)
China
b)
Japan
c)
USA
d)
India
10.
_____________ is the most common form of communication for most businesses today
a)
Letters
b)
Texting
c)
E-Mail
d)
Twitter
11.
The exchange of information between sender and receiver.
a)
Active listening
b)
Communication
c)
Email
d)
Memo
12.
Which of the following is NOT a basic communication skill in th workplace?
a)
Speaking
b)
Listening
c)
Texting
d)
Writing
13.
Speaking is important; when you speak, you want your listeners to get your
a)
Vibes
b)
Point
c)
Phone number
d)
Business card
14.
It is important to make eye contact with your listeners.
a)
True
b)
False
15.
There are two types of listening: Active listening and Taking notes
a)
True
b)
False
16.
This is used to communicate with others in the same office or with people outside the office who work closely with them. They are Brief and focused on limited topic.
a)
Memo
b)
Letter
c)
Report
d)
Emial
17.
____________ is the fastest way to communicate with other people
a)
Letter
b)
Memo
c)
E-mail
d)
Report
18.
A formal method used to communicate with people outside the office such as
a)
Business Letter
b)
Email
c)
Memo
d)
Report
19.
This document would be used to describe the results of research also they address a topic at length.
a)
Letters
b)
Memo
c)
Report
d)
Emial
20.
What Is Etiquette?
a)
A set of: Rules Forms Practices established for behavior in a polite society or in official or professional life
b)
A set of: Rules Forms Practices established for behavior in the workplace
c)
All of these
21.
What is Business Etiquette?
a)
A set of: Rules Forms Practices established for behavior in a polite society or in official or professional life
b)
The rules of good workplace manners.
c)
Both of these
22.
Ways to NOT show proper etiquette in the workplace is...
a)
Show up for work a couple minutes late on occasion.
b)
Be dependable, honest, trustworthy
c)
Listen without interrupting
d)
Be energetic and enthusiastic
23.
Which of the following that does not represents good email etiquette.
a)
Use correct spelling
b)
Keep your message short
c)
Use good manners when writing email messages
d)
Always use all caps
24.
It is wise to send an email prank in the workplace?
a)
True
b)
False
25.
If you forget someone's name, don't worry about it. Keep talking.
a)
True
b)
False
26.
When shaking hands, a man in the US should wait for a woman to extend her hand.
a)
True
b)
False
27.
Who goes through the revolving door first?
a)
Host
b)
Visitor
28.
It' ok to hold private conversations in the office bathrooms, elevators and other public spaces
a)
True
b)
False
29.
When two business people communicate, how far apart should they stand in the US?
a)
15 Feet
b)
3 Feet
c)
7 Feet
30.
The host - the one who does the inviting - pays for the lunch.
a)
True
b)
False
31.
During a meeting it's ok to leave your cell phone on if you're expecting a call.
a)
True
b)
False
32.
It's ok to send confidential information and large attachments vis e-mail.
a)
True
b)
False
33.
If you're out of the office, it's important to change your voice mail message.
a)
True
b)
False
34.
When using a speaker phone, you should announce if anyone else is present before the conversation begins.
a)
True
b)
False
35.
If you overhear a colleague's conversation in a cubicle, it's ok to comment on what you just heard.
a)
True
b)
False
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