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WorksheetsUNIT 5
Total questions: 20
Worksheet time: 20mins
The whole point of having an ______________________ is that it saves you precious time that you can spend on more high value tasks, like putting money back into the business and enjoying quality time with friends
Online reservation or property
management system
Online booking
Online Management system
All of the above
A central reservation system is used for which of the following:
hotel reservations
payment processing
guest profiles
all responses are correct
One way that businesses maintain the security of data that they send over the Internet to clients is by using a software program that prevents.
virus from being downloaded.
attachment from being included
document from being forwarded.
search engine from being used
What type of computer program helps protect digital business information from the negative effects of malware?
Spyware
Cookies
Firewalls
Shareware
The purpose of using presentation software to prepare multimedia presentations often is to use those presentations to
support report findings.
develop web sites.
maintain customer files.
access online resources.
One reason why ethics is important in accounting is because financial records can be
made available to the public.
reviewed by government agencies.
interpreted in different ways.
communicated in writing.
One of the roles of ethics in finance is to encourage business employees to
make the right decisions.
increase company profits.
sell to customers.
prepare operating budgets
One way that the use of computer technology benefits human resources management is by
reducing the need to interview candidates.
electronically processing information.
quickly delegate work assignments
analyzing valuable feedback.
Which of the following is an example of processing a transaction with a debit card:
Jayden purchased a new video game from Great Deal Electronics using a store-issued card given to him by his grandfather.
Tyler provided his card number and expiration date to the online-travel agency so he could obtain his airline tickets now and receive his bill for the tickets later.
After Ava finished her meal at an upscale restaurant, she presented the server with a card that provided Ava with a special discount off her bill.
When Naomi purchased office supplies, she presented the cashier with a card that automatically withdrew funds from her business's checking account.
A computer software package that supports a variety of applications related to the front office and back office activities
Property Management System (PMS)
software
Reservation system
all of the above
Which of the following types of front office software enables a hotel to generate room reports, revenue reports, and forecasting reports?
General management software
Guest accounting software.
Rooms management software
Reservations management software
Which of the following front office applications of a computer-based property management system monitors predetermined guest-credit limits?
Reservations module
Guest accounting module
Rooms management module
Point-of-sale module6
Mr. X checks into room 207 for a one-night stay. Early the next morning, Mr. X leaves the hotel without paying the bill. When checking the 4 P.M. housekeeping report, the front desk finds room 207 listed as vacant and ready for sale and realizes that the guest was a:
Due out.
Sleeper.
Skipper.
Sleep out
Which of the following departments employs the largest staff in the rooms division?
The front office
Reservations
Uniformed services
Housekeeping
Mr. Barnes made a reservation at the Metro Hotel. He arrived at 9 P.M. only to find that the hotel was full. The room held for him was released for sale at 6 P.M. Based on this information, which of the following types of reservations did Mr. Barnes probably make.
Non-guaranteed reservation
Credit card guaranteed reservation.
Travel agent guaranteed reservation.
Corporate guaranteed reservation
Split folios are most often requested by __________ travelers.
Pleasure/leisure
Business
International
Elderly
Which of the following settlement options will work with express check-out and self check-out?
Cash payment
Credit card payment
Direct billing
B and C
Which of the following results from a communication problem between housekeeping and the front office?
Lock-out situations
Late check-out
On-change rooms
Room status discrepancies
What initiates the guest cycle at a hotel?
Printing a room status report
Creating a reservation record
Assigning a room and rate
Creating a customer master file
All of the following are functions performed by a reservation module of a computer based hotel property management system except:
Determination of room availability.
Creation of a reservation record.
Generation of a room status report.
Confirmation of a reservation.
