WorksheetsSoft Skills Pre-Test (Greg Coker)
Total questions: 16
Worksheet time: 12mins
Of the following, which ones would you consider to be a “Soft Skill?”
Customer Service
Problem Solving
Communication
All the above
Which of the following describes an organization’s culture:
How an organization treats customers
The scheduling of employees
The raw materials an organization uses to produce its products
How employee’s work station is organized
Which component listed below IS NOT a key component in Problem Solving?
Identify barriers
Brainstorm alternatives
Develop an Action Plan
Develop a system for getting an organization’s products to market
Employee engagement is the extent an employee feels passionate about and committed to one’s job. Which of the following do you feel would be a key reason for an employee to be engaged?
A personal relationship with one’s immediate supervisor
The opportunity to apply one’s skills
To feel appreciated
All the above
How a customer service representative “recovers” once a problem occurs is considered a “Soft Skill.” Which of the following is the most important and first step in the customer recovery process?
Explain why as an organization we goofed
Figure out which employee is to blame for the problem
Immediately apologize to the customer
Solve the problem
When starting a project, which of the following would be an example of the power of purpose?
Envision the final product
Focus on the task at hand
Which of the following best describes a personality style that is bottom line focused?
Driver
Analytical
Expressive
Amiable
Which of the following best describes a personality style that is emotional?
Driver
Analytical
Expressive
Amiable
Which of the following best describes a personality style that has a need for large amounts of data?
Driver
Analytical
Expressive
Amiable
Which of the following best describes a personality style that is easily excited?
Driver
Analytical
Expressive
Amiable
When coaching another person, which of the following is the most important in ensuring your advice is taken?
He/she realizes that you know what you’re talking about
He/she is still feeling the pain of having just screwed up
He/she trusts you
He/she knows you have influence with others at work
Which of the following best describes “Grit?”
IQ
Never, ever give up
Work experience
Personality
Which of the following best describes “Emotional Intelligence?”
IQ
Grit
Sensitive to other’s feelings
Culture of an organization
When working on a team, which of the following could be considered a key reason for potential failure?
Inattention to results
Lack of trust
Lack of accountability
All the above
Which of the following best describes “Leadership?”
Results driven
Getting others excited about the vision of an organization
Holding employees accountable
Scheduling the day’s work
Which of the following best describes “Management?”
Empowering employees
Developing employees
Evaluating results
Being a good team member
