WorksheetsChapter 7 Review - Green 5
Total questions: 20
Worksheet time: 10mins
Planning involves the effort to direct and lead people to accomplish the planned work of the organization.
True
False
Every manager gives the same amount of time and attention to each of the management functions.
True
False
Supervisors often have non-management duties in addition to their management work.
True
False
Work groups are an ineffective way for employees to gain experience with management activities.
True
False
In strategic management, managers are less directive and involve employees in decision making.
True
False
Management is the ability to motivate individuals and groups to achieve increased morale.
True
False
The most effective leaders treat everyone alike.
True
False
Influence enables a person to affect the actions of others.
True
False
Almost everyone has the same beliefs about what constitutes ethical behavior.
True
False
Which management functions involves analyzing information, setting goals, and making decisions about what needs to be done?
Organizing
Planning
Implementing
Controlling
The staffing management function
includes all of the activities involved in obtaining and compensating employees.
means identifying and arranging the resources needed to get the job done.
measures how well an organization is accomplishing its goals.
involves getting the day-to-day work of the organization done.
Which of the following is probably NOT a mid-management job?
customer service manager
information technology manager
marketing manager
vice-president of human resources
Executives spend most of their time on
planning and controlling activities
planning and organizing activities.
implementing, staffing, and controlling activities
organizing and implementing activities.
Employees at the first level of management in a business are
mid-managers.
supervisors
exectuives
entreprenuers
Sally has worked at TrueCom Corporation for eight years. Part of her duties involve hiring and training new employees. But she is not a manager. Which of the following most likely explains why she is not considered part of management?
Sally has not been employed at TrueCom long enough to be a manager.
Only men can be effective managers.
Sally does not make enough money to be considered a manager
Sally is not responsible for the work of other employees and does not have authority over those employees.
The way a manager treats and involves employees is called
entrepreneurship.
influence.
management style.
leadership.
In which of the following situations should a manager use tactical management?
when the work is routine with new challenges
when working with part-time or temporary employees
when employees are doing work they enjoy
when the manager wants to improve group relations
One leadership characteristic is dependability, which means leaders
are able to listen, speak, and write effectively.
can look at all sides of an issue before making a decision.
respect the feelings and needs of the people they work with.
follow through on commitments.
John, a customer service manager, has sent a memo to Brianne, one of his employees. This is an example of
horizontal communication.
external communication.
vertical communication.
oral communication.
The members of Kimberly’s work unit support her because they like her and believe she has the best interests of her employees in mind. This is an example of
identity influence.
expert influence.
reward influence.
position influence.
