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WorksheetsOur Promise
Total questions: 14
Worksheet time: 7mins
What are the 3 Experience Pillars
Personal, Evenness, Inspired
Personal, Effortless, Inspiring
Personalized, Effortless, Internal
Personnel, Effortless, Inspired
Make the experience personal by...
Offering $10 off for 12 months
Sending a personalized e-mail to customer
Individualizing every interaction and adapt to each person.
Baking cookies for your team
With every hello, handshake, and I can help you with that...
you are selling, not yelling
you are recognized for AHT
you are meeting your metrics
you are making each AT&T experience better than ever
Our Promise inspires our teams to ...
deliver extra cheesy pizza
deliver extraordinary service with every customer, every time
deliver quick, fast, furious sales
deliver fair to good customer service
Ask insightful questions to understand how each customer uses their service & what they value most is this step...
Warmly Welcome
Personalize Solutions
Uncover Needs
Sincerely Thank
Recap the solution and answer any questions or concerns clearly and simply is this step...
Sincerely Thank
Gain Agreement
Warmly Welcome
Uncover Needs
VOQ stands for...
Value Our Questions
Valued, Options, Quiz
Value, Options, Questions
Very Open Questions
Make it personal - Introduce yourself by name and ask for theirs, too. Ask how you can help and display an I can help you with that attitude is this step...
warmly welcome
uncover needs
gain agreement
sincerely thank
Be the friendly expert and use your resources to ensure complete and personalized recommendation is this step...
uncover needs
warmly welcome
Personalized Solution
thoroughly educate
Share any tips and help your customer with their complete solution. Show them the many benefits of digital options is this step...
gain agreement
sincerely thanks
uncover needs
thoroughly educate
Ask if there is anything else, thank them, be personable & helpful to the end is this step...
Sincerely Thank
Uncover Needs
Thoroughly Educate
Gain Agreement
Our Promise is a call to action that highlights our priorities. Those priorities are...
Purpose, Personal and Perfection
People, Patience and Passionate
People, Purpose and Passion
Patience, People and Pickles
As a CLG Loyalty Solutions Expert we enhance Our Promise with these steps...
Discovery, Influenza and Close
Discover, Influence and Close
Disconnect, Influence and Close
Discover, Influence the Clouds
As a customer loyalty solutions expert, the primary focus is to treat every contact as...
an opportunity to create a great customer base.
an opportunity to create a save opportunity.
an opportunity to create a friend zone.
an opportunity to create a lifelong customer.
