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Enterprise Applications

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Who are the primary users of SCM systems?

a)

A. Sales, marketing, customer service

b)

B. Accounting, finance, logistics, and production

c)

C. Customers, resellers, partners, suppliers, and distributors

d)

D. All of the above

2.

Which application’s primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

a)

A. CRM

b)

B. SCM

c)

C. ERP

d)

D. All of the above

3.

Which application’s primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?

a)

A. CRM

b)

B. SCM

c)

C. ERP

d)

D. All of the above

4.

What is the primary difference in an organization before and after an ERP installation?

a)

A. Employees work across different departments

b)

B. Databases across departments are separate

c)

C. Central database for all departments

d)

D. All of the above

5.

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

a)

TRUE

b)

FALSE

6.

One of the primary reasons for ERPs explosive growth is that an ERP system is a logical solution to the many incompatible applications found in business today.

a)

TRUE

b)

FALSE

7.

Material Requirement Planning (MRP) utilizes software applications for scheduling _________.

a)

sales management

b)

production processes

c)

marketing techniques

d)

human resource management

8.

1. The purpose of Supply Chain Management is to _________.

a)

provide customer satisfaction

b)

improve quality of a product

c)

integrate supply and demand management

d)

increase production

9.

Just-In-Time (JIT) or SCM purchasing requires the following condition:

a)

Many suppliers

b)

Short-term contracts

c)

Cooperation between purchasing and suppliers

d)

Continuous competitive bidding

10.

CRM is a company-wide business strategy designed to optimize which of the following?

a)

Customer satisfaction

b)

Product branding

c)

Revenue

d)

Expenses

11.

A CRM database focuses on collecting all of the following vital statistics on consumers EXCEPT _____.

a)

family size

b)

purchasing habits

c)

transaction methods

d)

product usage

12.

Enterprise systems use multiple databases aimed at different business units.

a)

TRUE

b)

FALSE

13.

Customer support, sales management and contact management are key features of a Customer Relationship Management system.

a)

TRUE

b)

FALSE

14.

_____ includes the planning, executing, and controlling of all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and the warehousing and delivering finished product to customers.

a)

Maintenance, repair and operations (MRO)

b)

Materials requirement planning (MRP)

c)

Customer relationship management (CRM)

d)

Supply chain management (SCM)

15.

Customer relationship management can help a business to identify its _________.

a)

best-selling products

b)

most talented employees

c)

financial strengths and weaknesses

d)

most valuable customers