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WorksheetsDe-Brief
Total questions: 9
Worksheet time: 2hrs 15mins
What Does De-Consign Mean?
Take out of transport
Amend date in amendment option
Take out of routed zone
Amend date in enquiry option
What Is A Consignment Number?
CSC & Route ID
Delivery Zone & Financial Date
Delivery Zone & Customers Name
Route ID
What Does De-Brief Code 51 Mean?
Refused due to damage
Customer cancelled before arrival
No stock at branch
Wrong item ordered
When De-Briefing A Order With A Gas Or Specialist Service What Should You Always Check?
Postcode Checker
Postcode Checker & Time
Lead Times
Postcode Checker & Lead Times
What Should De-Brief Notes Always Include?
Time
Consignment Number
Customers Name
LDO Reference
When Reversing De-Brief Where Do You Find The Consignment Number?
Delivery Page
Notes Page
Customer Page
Driver De-Brief
We Can Escalate To Routing For An Earlier Date When...
The Customer Is Unhappy
The Delivery Has Failed Twice Or More
Anytime
The Delivery Has Failed Once
When De-Briefing For A New Delivery Date I Select...
F8 (Redeliver)
F9 (Reverse)
F7 (Cancel)
F6 (ReBook)
When I Cancel An Order In De-Brief This...
Refunds The Customer
Cancels The LDO
Cancels The Order But No Refund
Nothing
