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WorksheetsINDEXING
Total questions: 20
Worksheet time: 11mins
What does EMR stand for?
Email Mail Room
Essential Mail Route
Electronic Mail Room
Escalated Mail Room
What classification code do we use when we index documents in EMR?
33E
27E
M40
M41
If there are no member details on a claim, we must junk the process.
TRUE
FALSE
In EMR, what do we do with a new business process?
Route to 5040
Index to service team
Route to 5056
Junk the process
Inquiries for members that are flagged Vitality Purple should be routed to
Vitality Service team
Vitality Queries
Vitality Purple Service team
Vitality Purple queries
To junk an EMR process, which classification code do we use?
33E
3GQ
M40
M41
How many statements make up the Discovery Service Charter?
6
7
8
9
What do we do with "General Inbound" processes?
Junk
Route using 5054 to ST CEN IS EMR Escalations pool
Route using 5054 to ST CEN Admin pool
Ambulance claims are to be indexed to the relevant service team
TRUE
FALSE
In EMR, what do we do with an International Student Plan query?
Index to Service team
Route to 5056
Index to Keycare 360 pools
Route to 5054 using pool number 1141056778
Which of these is a combination of primary colours?
Red - Yellow - Blue
Green - Yellow - Red
Black - Red - Brown
White - Yellow - Green
Who is the CEO of Discovery Health
Jonathan Broomberg
Adrian Gore
Karren Sanderson
Ron Whelan
In EMR, if there are no membership details.....
We junk the process
We index to service team using dummy member number MR INVALID
We contact the sender to request for membership details
We index the process as it is to service team
What do we do with a registration of a newborn that is older than 90 days?
Route 5054 To NB Indexing 11777
Index to relevant Service Team
We do not split Estate Late documents
True
False
Which of the following is NOT junk?
Invitations
Test Emails
Invalid Claims
Auto Reply
Which of the following should be routed to ST CENTRAL ADMIN POOL?
Employer or Broker finance queries
Plan changes for both member employer billed members
Transfer to employer group
Standard PMA form
Which of the following are Inhouse Schemes
LA HEALTH
SASOLMED
KEYCARE
RETAILMED
The only city in the world that is built on two continents is
Alexandria - Egypt
Istanbul - Turkey
Paris - France
Bern - Switzerland
Saint Petersburg - Russia
What do we do with pathology results?
Send to CIB if member has an active chronic condition
If member does not have an active chronic condition, send to service team.
Send to NB indexing if member has an active chronic condition
Route to Pathology pool
