WorksheetsChapter 31: On the Job
Total questions: 25
Worksheet time: 16mins
It is recommended that you select which of these people as a role model?
A friend
A stylist in the salon
A client
A vendor
The first reality when you are in a service business is that your career revolves around ___________________.
Serving your clients
Making a profit
Making yourself happy
Helping your coworkers
Which of the following methods of compensation is not likely to be encountered in the salon industry?
Salary
Commission
Salary plus commission
Salary minus tips
Being a good team player includes ____________________.
Focusing on your own work
Withholding your knowledge
Refusing to be subordinate
Striving to help others
The common range for commissions is _________________.
15 - 25%
20 - 30%
25 - 60%
50 - 80%
When is the best time to think about getting your client back into the salon?
Before they arrive at the salon
While they are still in the salon
Just after they leave the salon
Several days after they leave the salon
Which payment structure is often used to motivate employees to perform more services, thereby increasing their productivity?
Salary plus commission
Salary plus tips
Hourly rate
Weekly rate
The internet is a powerful medium to ____________ and attract new clients
Share secrets
Build your reputation
Reach lost relatives
Improve your skills
The practice of recommending and selling additional services to your clients is known as ___________________.
Incentivizing
Retailing
Hard selling
Ticket upgrading
The term __________________ refers to customers who are loyal to a particular cosmetologist?
Client base
Walk-ins
Loyalists
Personnel
A(n) _________________ is a document that outlines all the duties and responsibilities of a particular position in a salon or spa.
Employment agreement
Resume
Job description
Rental agreement
The term _____________ refers to the percentage of the revenue that the salon takes in from services performed by a particular cosmetologist.
Salary
Wage
Commission
Tip
The act of recommending and selling products to your clients for at-home use is known as ________________.
Soft selling
Ticketing
Wholesaling
Retailing
Which of these strategies will help you to effectively meet your clients' needs?
Always put yourself first
Be punctual
Say whatever is necessary to make a sale
Once you have a job, stop learning and focus solely on working
Which of the following info is not typically included in a job description?
All of the employee's duties
All of the employee's responsiblities
The attitudes the employee is expected to have
The specifics of the individual employee's salary
Which of these is usually the best form of compensation for a new salon professional to start out?
Salary
Salary plus commission
Commission
Tips
If you default, it means that you _________________.
Opened a line of credit
Were asked to leave your job
Failed to repay a loan
Paid your bills on time
Which of these is a recommended method of increasing your income?
Lowering your prices for services
Spending more money
Retailing less
Working more hours
To become a proficient salesperson, you must be able to apply all but which of the following principles of selling salon products?
Be familiar with the features and benefits of the various services and products you sell
Always use a hard sell approach, stressing why a client must purchase the product
Generate interest and desire in the customer by asking questions that determine a need
Deliver your sales talk in a relaxed, friendly manner.
There are serious consequences for not reporting cash tips as income including fines and potentially jail time as well as ____________________.
Raising your social security retirement income
Decreasing your borrowing power
Raising the Bureau of Labor's endorsement of cosmetology as a sustainable industry
Increasing the employer match of your 401(k) savings account
Once you understand the principles behind selling, you can also feel good about providing your clients with ______________________.
A friendly smile
More products than needed
A valuable service
A gift certificate
A good way to get the conversation started on retailing products is to _____________________________.
Place the product in the client's hands
Have dim, subtle lighting in the retail area
Rarely offer sales promotions
Not share the product benefits as clients will not understand them
Make yourself available for public speaking anywhere that will put you in front of people in your community who are ________________________.
Ready to listen
Potential clients
Potential friends
Already have a stylist
Keeping track of where your money goes is one step toward making sure that you _____________________.
Always have enough
Maintain confidence
Always have more than you need
Have a good work ethic
Which of the following strategies does not represent a marketing technique that will help you expand your client base?
Rush through services so that you can see more clients each day
Send clients birthday cards with special offers inside
Start a business card referral program
Be reliable, positive, and respectful of clients
