This warranty entitles the customer for a limited 90-day software accesss from the product ship date

This warranty will apply if customer claims the device is not functioning during the first 30 days of product shipment.

This warranty usually is valid for up to 10 years and entitles Advanced Replacement for certain EX series devices.

Warranty covers hardware replacement and technical support

An active service contract is required to open a technical case

SVC contract entitles customers for direct support from Partners

Partners, who are Partner Support Specialists can create technical cases for Serial Numbers under PAR contract

Type of SVC Contract that entitles customers for Technical support + Same Day RMA

Type of SVC Contract which entitle the customer for technical support + Next Day shipment of RMA

SVC Contract which entitles customer with technical support + RTF RMA

SVC Contract which entitles the customer with technical support + Next day delivery of RMA

SVC Contract which does not include Hardware replacement option

All Juniper CARE Contracts include JTAC access service or feature

PAR type of contract which includes Advanced Replacement 5 business day

Basic PAR type of support which does not include Hardware Replacement option

Same Day Onsite type of contract entitles Same Day RMA option + Onsite Technician

Onsite technician is included in SVC-ND type of support

Juniper will allocate and ship the replacement part first for Return to Factory Hardware replacement option

Select the type of contract which includes Advance Replacement Hardware option