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WorksheetsConfirmation of Learning 1
Total questions: 20
Worksheet time: 4mins
Metro by T-mobile phones require GSM SIM Card in order to use Metro by T-Mobile's service.
True
False
There are two types of personnel that support our callers: Customer Service Reps (CSRs), and Specialty CSRs.
True
False
The Voice Creed is extremely important to Metro by T-Mobile.
True
False
When being Free Spirited, we get to: Express emotion and be excited and celebrate with the customer when we've fixed the problem!
True
False
Metro by T-Mobile services are intended to be used primarily inside of the Metro by T-Mobile coverage area.
False
True
When viewing the customer's coverage on the Metro by T-Mobile website, the map will show more coverage detail when going from the national and state level, to city and street level.
False
True
Alerts display urgent information to read at the top of the home page of MetroCare.
True
False
Access to data at 4G/4G LTE/5G speeds depends on the compatibility of the phone or tablet.
True
False
For plans 30 & 40 (unless on a promo that offers unlimited 4G and/or LTE speeds), customers are given an allotment of data that can be used at up to 4G and/or LTE data speeds. After using up their allotted data, the customer has access to unlimited data at non-4G and non-LTE speeds.
True
False
For customers on the 60 plan, they have access to unlimited data that can be used at up to 4G and/or LTE data speeds. Full available speeds apply to 15GB of Hotspot tethering per bill cycle.
False
True
MyMetro is available to customers for an additional fee.
False
True
Expired Plans/Services are no longer available to the customer. However, if they already have an expired plan or service, they can keep it as long as their account is active.
True
False
Metro by T-Mobile allows customers to activate any unlocked non-Metro by T-Mobile GSM phone.
True
False
MetroPROMISE returns only apply to new activations, Device upgrades DO NOT qualify for MetroPROMISE returns.
True
False
Removing a fixed/non-removable battery from a phone will void the device's warranty.
False
True
Mpower provides troubleshooting support for Metro by T-Mobile Services and Devices.
True
False
After searching for the solution to the customer's issue using Metro by T-Mobile tools, agents can also search the internet to solve the customer's problem.
True
False
When creating a Grand Central ticket, the agent must fill out the Questionnaire.
True
False
When filling out the Grand Central Questionnaire, all answers must be detailed and accurate.
False
True
Agents must have a specific business purpose for accessing the customer's account.
True (The agent must always have a specific business purpose for accessing customer accounts.)
False
